Account Support Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for valuable If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE HPE Operations is our innovative IT services organization It provides the expertise to advise integrate and accelerate our customers outcomes from their digital transformation Our teams collaborate to transform insight into innovation In today s fast paced hybrid IT world being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities Deploy the right technology to respond quickly to market possibilities Join us and redefine what s next for you What you will do Responsibilities Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas customer groups Integrate technical knowledge and business understanding to create solutions for customer Mentor consult with team members other organizations customers and vendors on complex issues Act as a consultant in service delivery business technology industry or specific application Resolve technical and some business incidents independently Mentor assist less-experienced team members on complex incidents Deliver strategic account support by proactively maintaining high-level technical operational expertise and understanding of industry trends Review support plan for business indicators and map to company service solutions Develop and grow assigned customer account relationships with complex and strategic accounts Act as trusted advisor in the consultant role for customer and company sales teams Design and deliver support solutions using specific industry knowledge and expertise Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning delivering and managing complex support solutions Provide suggestions for operational efficiencies Create and deliver Value Based Delivery VBD account plans for assigned accounts Lead Customer Expectation management as part of escalation process Give inputs to operational methods and programs that may affect the business management strategy in a geographic area What you need to bring Education and Experience Required Bachelor s degree preferred or Associate degree holder technical field with 6- 8years working experience in related fields desired Knowledge and Skills In-depth knowledge of company and industry standard networked computing environments operating systems and applications Some in-depth knowledge of corporate organization and policies Thorough knowledge of company products and services offerings company organization competition third party products and market trends Business technical or functional knowledge at the mastery level plus administrative or operations knowledge Anticipate Customer needs develop proposed solutions and build consensus Provide Mission Critical customer recommendations to improve processes Experienced knowledge of change management process and tools in complex environment Advanced skills in project management communication analysis and presentation Expertise in area of focus and knowledgeable of future technology directions Mission Critical and ITIL certifications Additional Skills Accountability Accountability Active Learning Active Listening Bias Business Growth Change Management Client Expectations Management Coaching Creativity Critical Thinking Cross-Functional Teamwork Customer Centric Solutions Customer Experience CX Customer Feedback Customer Lifetime Value Customer Relationship Management CRM Design Thinking Empathy Follow-Through Growth Mindset Infrastructure as a Service IaaS Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know diverse backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow HPECareers on Instagram to see the latest on people culture and tech at HPE india operationsJob ServicesJob Level Expert HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Equal Employment Opportunity Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories No Fees Notice Recruitment Fraud Disclaimer It has come to HPE s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates These scammers often seek to obtain personal information or money from candidates Please note that Hewlett Packard Enterprise HPE its direct and indirect subsidiaries and affiliated companies and its authorized recruitment agencies vendors will never charge any candidate a registration fee hiring fee or any other fee in connection with its recruitment and hiring process The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification Any candidate individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk and HPE disclaims liability for any damages or claims that may result from any such communication