Account Support Manager This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE HPE Operations is our innovative IT services organization It provides the expertise to advise integrate and accelerate our customers outcomes from their digital transformation Our teams collaborate to transform insight into innovation In today s fast paced hybrid IT world being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities Deploy the right technology to respond quickly to market possibilities Join us and redefine what s next for you What you will do Responsibilities Apply growing technical knowledge to operate a technology area e g server administration technical security management performance management or customer group with limited risk complexity Integrate technical knowledge and business understanding to create solutions for customers Resolve routine in-scope technical incidents independently Work with team members to resolve more complex incidents Apply company solutions to meet moderately complex customer needs within area s of technical responsibility Participate in Customer Expectation management as part of escalation process Build relationship with management in assigned accounts Sets expectations with customers based on defined parameters What you need to bring Education and Experience Required Bachelor s degree preferred or Associate degree holder technical field with 3-5 years working experience in related fields desired Knowledge and Skills Basic knowledge of company products and services offerings Communicate effectively to technical level and first-level management within an organization Active listening skills and ability to adjust messages to audience level Problem-solving skills proactive reactive and creative based on clearly defined procedures Conceptual understanding of IT environments Additional Skills Accountability Accountability Active Learning Active Listening Bias Business Growth Change Management Client Expectations Management Coaching Creativity Critical Thinking Cross-Functional Teamwork Customer Centric Solutions Customer Experience CX Customer Feedback Customer Lifetime Value Customer Relationship Management CRM Design Thinking Empathy Follow-Through Growth Mindset Infrastructure as a Service IaaS Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for valuable Let s Stay Connected Follow HPECareers on Instagram to see the latest on people culture and tech at HPE india operationsJob ServicesJob Level Entry HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Equal Employment Opportunity Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories No Fees Notice Recruitment Fraud Disclaimer It has come to HPE s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates These scammers often seek to obtain personal information or money from candidates Please note that Hewlett Packard Enterprise HPE its direct and indirect subsidiaries and affiliated companies and its authorized recruitment agencies vendors will never charge any candidate a registration fee hiring fee or any other fee in connection with its recruitment and hiring process The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification Any candidate individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk and HPE disclaims liability for any damages or claims that may result from any such communication

📌 Account Support Manager (Karnataka)
🏢 Hewlett Packard Enterprise | HPE
📍 Karnataka