Role Overview We are looking for a dynamic detail-oriented and customer-focused CRM Executive who will be the primary point of contact between Talwarsons and our clients The ideal candidate should have excellent communication skills a pleasant personality and the ability to manage customer relationships with warmth precision and urgency Key Responsibilities1 Client Communication Relationship Management Respond promptly to customer inquiries via phone WhatsApp social media and chat Coordinate and schedule video call appointments with international and domestic clients with timely follow-ups Track daily customer interactions on WhatsApp and respond professionally as required 2 Pricing Documentation CRM Updates Collect pricing and quotation details from sales staff and share with clients Regularly update and maintain customer contact information in CRM Software using Customer Selection Sheet Enquiry Capture Sheet and categorize them as leads or customers Record walk-in clients daily Gold Diamond and share reports via email 3 Customer Feedback Review Management Monitor and update Google Reviews daily Track customer feedback report concerns and ensure quick resolution or escalation to the appropriate team member 4 Issue Resolution Handling Handle and resolve customer issues in a timely polite and professional manner or route them to the correct team person 5 CRM Reporting Data Analysis Generate monthly reports on Customer trends Sales data Best-performing salesperson of the month 6 CRM Technology Management Ensure the CRM software is functioning efficiently and updated regularly Attend CRM tool training sessions as required 7 Collection Follow-Ups Make collection calls and follow up with customers on pending payments 8 Vendor PR Database Management Maintain all vendor PR contact business information in Google forms Bifurcate and forward vendor PR details to the correct internal team and maintain skilled communication where required Interested ones can WhatsApp their Resume on hr talwarsons com or (phone hidden) Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Provident Fund Work Location In person