Zendesk is a global leader in AI-first customer service and employee service software renowned for its powerful yet customer-friendly solutions At Zendesk we believe in building better customer relationships through our suite of products that are smart flexible and reliable We have a rare opportunity for a seasoned product manager to drive the evolution of our product experiences at Zendesk This PM will define execute and iterate on building AI-augmented products that empower our billions of end-users millions of agents and thousands of admins to be able to give and receive world class service on Zendesk What You ll Do Zendesk is looking for an innovative and passionate product manager to drive product development product experiences at Zendesk This leader will be critical in defining the strategy vision and roadmap around product accessibility for all existing and future customers while providing internal stakeholders in product development engineers designers with the AI-first tooling to ensure that they build accessible experiences for all surface areas quickly and easily You will be responsible for working with our 130k customers to understand the bottlenecks and pain points they and their customers run into when it comes to providing customer service and designing launching scalable solutions to empower them You ll work cross-functionally with partners across product and engineering design go-to-market data science and program management to plan and execute on our product development goals This role requires deep technical expertise in SaaS Product Development AI ML products and customer-centric delivery The ideal candidate has led initiatives in the past that have significantly impacted adoption and productivity metrics across tens of thousands of customers Key Responsibilities Develop and deliver specialized and inspiring product leadership to stakeholders customers and counterparts around moving our product experiences forward Collaborate closely with engineering product design marketing customer success sales data science program management documentation and legal teams to enhance existing product experiences and build 0-1 functionality in this space Develop and articulate compelling roadmaps and strategies for your domain informed by customer needs key personas market trends and business objectives Engage directly with key our broad set of external customers to gather requirements and feedback for your product area Own and drive key performance indicators KPIs related to product delivery customer satisfaction and business impact Cultivate a culture of product excellence fostering innovation and customer-centricity within the Product Management org at Zendesk Share your subject matter expertise and build knowledge empathy across the business for your product domain Qualifications Bachelor s degree in Computer Science or a related field 5 years of experience in product management with a track record of launching AI products in the B2B SaaS space Solid technical acumen with the ability to interface effectively with customers engineering teams and design teams Exceptional leadership skills with demonstrated experience in leading specialized cross-functional teams Excellent communication and presentation skills both written and verbal with the ability to articulate complex solutions clearly Ability to think strategically about the challenges specific to evolving a customer service platform in a world where AI automation is prolific Strong analytical and problem-solving skills with a focus on key metrics and user behavior This role is a rare opportunity to drive major customer and business outcomes in a high-growth environment If you re passionate about building great products we d love to hear from you Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra Please refer to the location posted on the requisition for where this role is based Hybrid In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week This role must attend our local office for part of the week The specific in-office schedule is to be determined by the hiring manager The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service Today we power billions of conversations with brands you know and love Zendesk believes in offering our people a fulfilling and inclusive experience Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence AI or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law Zendesk is an equal opportunity employer and we re proud of our ongoing efforts to foster global diversity equity inclusion in the workplace Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law We are an AA EEO Veterans Disabled employer If you are based in the United States and would like more information about your EEO rights under the law please click here Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to peopleandplaces zendesk com with your specific accommodation request