Skill required Next Generation Customer Operations - IT Troubleshooting Designation Business Advisory Associate Qualifications BCA Any Graduation Years of Experience 1 to 3 years About Accenture Accenture is a global skilled services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do The Labelling workflow involves reviewing and annotating bug reports with predefined labels to categorize issue types This requires applying judgment product subject matter expertise and following structured labelling taxonomies and decision trees to ensure quality and minimize ambiguity The workflow also includes proactively flagging edge cases or areas of ambiguity to improve guides and taxonomy structure What are we looking for o Interpret and label user-reported issues using product knowledge and judgement to apply the most accurate predefined label o Follow structured taxonomies and decision trees to ensure consistent high-quality annotations and minimise ambiguity o Review and annotate bug reports to achieve at least 95 accuracy in labelling o Identify and resolve unclear or vague reports applying subject matter expertise to clarify and categorise them appropriately o Proactively flag edge cases label gaps or ambiguous scenarios to Product Operations Managers for taxonomy or guide improvements Roles and Responsibilities o Minimum 1 years of experience in technical product labeling or operations o C1 CEFR level English proficiency o Detail-oriented with proven ability to follow guidelines and standard operating procedures o Ability to effectively adapt to dynamic guidelines and procedure protocol changes and avoid errors in complex tasks and deliver within SLA o Strong communication skills including documentation and collaboration with technical and non-technical teams o Familiarity with issue tracking tools e g Jira ServiceNow and labeling annotation user interfaces o Exposure to metrics and dashboard reporting to support data-informed triage o Understanding of priority severity frameworks and classification schemas o Experience in QA testing triage bug reproduction or labeling workflows o Understanding of GenAI concepts prompt engineering LLM behavior model evaluation and popular GenAI tools ChatGPT Claude Gemini etc o Ability to work in a fast-paced environment BCA Any Graduation

📌 Business Advisory Associate (Telangana)
🏢 Accenture
📍 Telangana