Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills NetWorker Backup Administration Good to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Press Alt i to draft with Copilo Required Skills Rubrik Cloud Backup and Recovery Summary Good working knowledge Management of Backup using Rubrik Security Cloud as well as both physical and virtual appliances including CDM replication Implement and manage data backup and recovery solutions ensuring data protection and availability Monitor backup systems to ensure successful backups and address any failures or issues promptly Perform standard and test restores of requested files folders databases and virtual machines Participate in disaster recovery planning and testing to ensure data can be restored in the event of a disaster Troubleshoot backup software hardware and networking issues escalating complex issues as needed Rols Responsibility o Experience in Configure and Maintain backup operations for Virtual systems such as VMware and Hyper-V o Experience in managing enterprise workloads including MSSQL DB2 PostgreSQL VMware vSphere o Good customer handling skills and a quick learner o Flexible self-motivated with the ability to work under pressure and need to support and coach junior resources o Coordination with multiple stakeholders Third party Vendors for break-fix Must be able to lead the critical outage calls o Willing to work on 24X7 rotational shifts Professional Technical Skills o Working knowledge Backup Technologies - Rubrik o ITIL Certification o ITSM Ticketing Tool ServiceNow o Familiarity with VMware general storage administration and automation tools o Solid written and verbal communication skills to interact with both technical and non-technical stakeholders o 5 - 12 years of experience o Team player with a positive proactive attitude o Excellent analytical and problem-solving skills o Ability to thrive in multicultural and cross-functional environments o Leading training sessions knowledge sharing activities and promoting best practice adoption 15 years full time education

📌 Application Tech Support Practitioner (Karnataka)
🏢 Accenture
📍 Karnataka