Req ID 347174 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a SAP CRM Application Support and Operations Responsible B2C - Consumer Analytics to join our team in Bangalore Karn taka IN-KA India IN Tot Exp - 5 yrs of SAP CRM exp Be the subject matter expert for our Consumer Listening and Analytics solutions Analytics tool portfolio Revuze Focus Feedback AWS DB etc Collaborate with business stakeholders to ensure the solutions fit to the needs of our growing user base Work in an agile and cross-functional team and option to contribute on Agile ceremonies to support the team on the smooth collaboration Enhance our technology through integration of cutting edge AI technology Coordinate support Internal cloud onboarding process gathering the necessary technical information and documentation Initial establishment of solution Create initial product documentation incl Iteraplan maintenance etc Create user role concept together with stakeholders incl access request process Set up initial support processes incident management via SMT etc Create basic training material and user documentation Estimate sizing of solutions as preparations for license negotiations e g estimate growth of user base etc Manage RUN of solution - Global Coordination Role Build support and operation work-stream Ticket handling incidents user requests consulting support Process user access requests Your Profile University degree in digital business information technology or similar field 5 yrs of SAP CRM exp 1-3 years experience as a product project manager at B2C solution Customer success management Agency Project management Experience in Marketing area Team player with strong communication skills Basic Agile background Fluent in English About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is a part of NTT Group which invests over 3 billion each year in R D Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying adaptable and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form https us nttdata com en contact-us NTT DATA endeavors to make https us nttdata com accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at https us nttdata com en contact-us This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click here If you d like more information on your EEO rights under the law please click here For Pay Transparency information please click here

📌 Sap Crm Application: Support And Operations Responsible(b2c) - Consumer Analytics (Karnataka)
🏢 NTT Data
📍 Karnataka