Greetings from Excellis IT Pvt Ltd We are hiring for Business Development Manager profile Experience- 5 to 7 years Location - Kolkata On-site Industry Preferred BPO KPO NOTE Only BPO KPO experienced candidates are preferred Job Summary We are seeking a highly driven and experienced Business Development Manager BDM to lead the acquisition and on boarding of BPO Business Process Outsourcing and KPO Knowledge Process Outsourcing projects The ideal candidate will have a strong background in outsourcing a global market understanding and a deep network of potential clients and decision-makers This role demands a proactive leader with exceptional communication skills strong sales acumen and a consultative approach to selling complex service solutions Key Responsibilities 1 Business Development Sales Strategy Identify pursue and convert leads for BPO and KPO outsourcing projects across multiple industries e g healthcare finance IT e-commerce legal etc Develop and execute go-to-market strategies and sales plans to meet and exceed revenue targets Build a strong sales pipeline through various lead generation techniques cold calling networking digital outreach partnerships trade shows and RFP responses 2 Client Engagement Relationship Management Engage with C-level executives procurement heads and decision-makers to understand their outsourcing needs Conduct needs assessments prepare proposals deliver presentations and manage contract negotiations Maintain and nurture long-term client relationships for upselling and cross-selling additional services 3 Market Research Intelligence Conduct market analysis to identify industry trends competitor offerings pricing models and emerging customer demands in the BPO KPO sector Provide strategic input to senior management on product service development and marketing based on market feedback 4 Onboarding Transition Collaborate with operations delivery and project management teams to ensure a seamless transition from sales closure to project execution Support due diligence process documentation SLA finalization and client orientation 5 Reporting Forecasting Track and report KPIs including lead conversion rate sales funnel health deal size client acquisition cost and revenue forecasts Use CRM tools to maintain detailed records of sales activities and client interactions Required Qualifications Skills Education Bachelor s degree in Business Marketing or a related field MBA is a plus Experience Minimum 5 years of experience in business development sales in the BPO KPO industry Proven track record of on boarding mid to large-sized outsourcing projects from domestic and international clients Strong understanding of outsourcing contracts SLAs delivery models offshore nearshore onshore and compliance requirements Excellent negotiation communication and presentation skills Ability to work independently in a fast-paced target-driven environment Preferred Skills Existing network of clients and decision-makers in target verticals e g finance healthcare legal IT support analytics Understanding of process mapping transition management and quality assurance in outsourcing Willingness to travel domestically and internationally if required Excellent in English Speaking Key Performance Indicators KPIs Number of current client accounts acquired Total contract value TCV of deals closed Lead-to-deal conversion rate Client satisfaction during transition onboarding Growth in strategic partnerships Why Join Us Opportunity to work with a global client base Dynamic and inclusive work environment Fast-track career growth in a growing organization Application Process Interested candidates are invited to send their resume and a brief cover letter detailing relevant experience to hr excellisit com with the subject line BDM - BPO KPO Application or can contact on the given no (phone hidden) call or whatsapp Job Types Full-time Permanent Pay 65 000 00 - 125 000 00 per month Language English Preferred Work Location In person

📌 Business Development Manager (bdm) (West Bengal)
🏢 Excellis IT
📍 West Bengal