Location Thrissur Kerala Work From Office Salary 15 000 - 25 000 per month Incentives Job Type Full-time Experience Customer Support experience preferred Languages English Hindi - Mandatory Joining Immediate joiners preferred Job Summary We are hiring a Customer Support Executive for our Thrissur office The role includes managing chat support handling inbound and outbound customer calls and coordinating with internal departments to ensure timely resolution Candidates must be fluent in English and Hindi and should be comfortable working in a rapid-paced environment Key Responsibilities Provide customer chat support and resolve queries promptly Handle inbound outbound calls for customer assistance Perform website order confirmation calls Coordinate with internal teams such as operations logistics warehouse and technical support to close customer issues Maintain accurate CRM entries follow-ups and customer interaction logs Ensure high levels of customer satisfaction and professionalism Escalate unresolved cases to senior staff when required Required Skills English Hindi fluency is compulsory Strong verbal written communication skills Ability to multitask and handle pressure Basic computer knowledge chat tools CRM email Excel Good problem-solving and customer-handling skills Qualifications Minimum education 12th Pass Diploma Graduate Prior customer support experience preferred Work Schedule Timings 9 00 AM - 5 00 PM Weekly Off Sunday Work Mode Work From Office Benefits Monthly Incentives Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Work Location In person

📌 Customer Service Representative (Kerala)
🏢 Revensa Enterprises
📍 Kerala