Daily rounds in OPD IPD and all patient areas and and taking feedback from the patients and attendants Daily calling to all the patients with negative feedback and ensuring RCA CAPA for the same Entering complaints in dreamsol complaint app Maintaining various trackers Ensuring patient satisfaction and NPS Analysing feedbacks and sharing the complaint trends with the respective stakeholders on a regular basis Sharing MIS and other Patient Experience reports with all the stakeholders on a regular basis To be able to handle difficult situations and customers To get all the complaints close within TAT and maintain SLA adherence Preparing monthly Patient Experience review presentation and share it with management for further required action
📌 Patient Experience Executive (Noida)
🏢 Max Healthcare
📍 Noida
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