Project Role Infra Tech Support Practitioner Project Role Description Provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite and for configured services running on various platforms operating within a defined operating model and processes Provide hardware software support and implement technology at the operating system-level across all server and network areas and for particular software solutions vendors brands Work includes L1 and L2 basic and intermediate level troubleshooting Must have skills Incident Management Good to have skills NA Minimum 12 year s of experience is required Educational Qualification 15 years full time education Summary As an Infra Tech Support Practitioner you will engage in the ongoing technical support and maintenance of production and development systems and software products Your typical day will involve addressing various technical issues providing both remote and onsite assistance and ensuring that configured services operate smoothly across multiple platforms You will work within a defined operating model and processes focusing on hardware and software support while implementing technology at the operating system level across server and network areas Your role will also include basic and intermediate level troubleshooting to resolve incidents effectively and efficiently Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Facilitate knowledge sharing sessions to enhance team capabilities - Monitor and evaluate team performance to ensure alignment with organizational goals Professional Technical Skills - Must To Have Skills Proficiency in Incident Management - Solid analytical and problem-solving skills - Experience with IT service management tools and platforms - Ability to work collaboratively in a team environment - Familiarity with network and server management principles Additional Information - The candidate should have minimum 12 years of experience in Incident Management - This position is based at our Gurugram office - A 15 years full time education is required 15 years full time education

📌 Infra Tech Support Practitioner (Haryana)
🏢 Accenture
📍 Haryana