About NCR Atleos NCR Atleos headquartered in Atlanta is a leader in expanding financial access Our dedicated 20 000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe Key Areas of Responsibility Customer Relations Customer SatisfactionBuild working relationships with customers and develop informal communication channels with customer account at the local level ie Branch Store or office Responsible for ownership of all customer issues needs that are voiced or observed and acts appropriately Understands and performs the various customer Service Level Agreement SLA requirements and elevates or escalates issues when appropriate and or according to established procedures Communicates to all levels - Service Installation Coordinator Customer Control Tower throughout the entire service activity Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services Installation and set-up of hardware hardware modifications first line maintenance multi-vendor maintenance Performs periodic preventative maintenance on assigned products Diagnoses problems makes minor repairs and replaces components at the module level Follows appropriate security procedures when working with ATM s and or within financial institutions Equipment Staging and Installation Performs shop or site staging of equipment as assigned Assists as part of a team in site preparation and equipment installation May install limited modifications or Field Retrofit Orders FROs Performs any needed modular swaps and unit replacements Asset Management Responsible for all NCR assets that will be used in the delivery of customer services i e tools software vehicles documentation and intellectual property or as assigned by management Maintain an appropriate parts inventory as well as parts record keeping Reporting Responsible for accurate and prompt reporting of calls and activity as well as other reporting as required Responsible for tracking and reporting all expenses incurred in the delivery of services including telephone private automobile and or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Scope T M Revenue- meet or exceed plan based on territory or country region goal Closed Calls CE Day - based on territory or country region goal Utilization Rate - based on territory or country region goal Open Calls CE Day - based on territory or country region goal Local Parts Fill Rate Day - based on territory or country region goal Customer Satisfaction - based on territory or country region goal Call backs - based on territory or country region goal SRL SLA Percentage of SLA Met based on territory or country region goal FVR - based on territory or country region goal Requirements Environment Valid Drivers License and cleared background check and drug screen Ability to work nights weekends overtime flex shifts and on-call shifts are required To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his her own daily schedule on the basis of automated reports Conducts work at customer site s local NCR offices or in a virtual workplace Physical Environment May require prolonged travel carrying and lifting a tool kit parts of varying weights 1- 50 lbs May require bending squatting walking standing sitting for prolonged periods Exposure to enclosed spaces dust drafts and damp areas Assuming cramped unusual positions reaching pushing pulling twisting climbing bending stooping and squatting Function under stress and engage in interpersonal relations heavy work load potentially dissatisfied customers Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement NCR Atleos is an equal-opportunity employer It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law Statement to Third Party Agencies To ALL recruitment agencies NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes

📌 Customer Engineer (India)
🏢 NCR Atleos
📍 India