Provide first call resolution for all customer enquiries and OBE online booking engine support through application of technical expertise in reservations ticket issuance and re-issuance Comply with set standards of customer service e g quality of speech call attendance emails handling queues etc to ensure customer confidence satisfaction and loyalty Achieve individual revenue and customer service targets to support delivery of team departmental targets Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes Keep up to date on products services policies and procedures to ensure accurate information and correct implementation take initiative to continuously enhance technical skills Maintain data protection and confidentiality for both staff and customers ensuring attention to detail in all bookings Be the voice of the brand Support other departments as required Adhere to company regulatory requirements such as data protection data privacy etc Shift Rotational Shift Total Working Days in a week 5 Immediate joiners preferred Job Type Full-time Pay Up to 32 000 00 per month Advantages Commuter assistance Leave encashment Provident Fund Language English Required Hindi Preferred Work Location In person

📌 Customer Support Agent (Karnataka)
🏢 dnata
📍 Karnataka