ABOUT ETHEREA ESSENTIA We re Etherea Essentia a direct-to-consumer D2C startup in the premium perfume space We operate as a brand under Yanatasiddhi Pvt Ltd and we re looking for motivated individuals to join our team This opportunity is for those who thrive in a fast-paced startup environment and are keen to learn how a brand is truly built from the ground up You should also be prepared for times when extra effort may be required to meet project demands For more information about us website www ethereaessentia com LinkedIn ethereaessentia linkdein Key Details Work Schedule 6 days a week Wednesdays will be fixed off 9 am to 6 Pm 9 hours shift Location You ll need to work in office daily at our office near Iskcon Temple Sector 67A Gurgaon This is a totally offline internship no hybrid or work-from-home options are available Our office setup is decent operating from a combination of two shop spaces totaling four rooms it s not a large corporate office Candidates located near or in Gurgaon are preferred Team Size We currently have a team of 12-15 people Stipend Interns will receive a stipend ranging from Rs 10 000 to 15 000 per month depending on their performance in the final interview round Full-Time CTC For those offered a full time role after the internship the CTC Cost to Company will be in the range of Rs 2 Lakhs to Rs 2 4 Lakhs per annum Internship Benefits Interns will receive an Internship Completion Certificate and a Letter of Recommendation LOR upon successful completion of their internship Commitment We need individuals who can give a long-term commitment to the organization We aim to retain candidates who perform well as full-time employees The minimum internship probation duration will be 6 months Post 3 months the stipend will be revised as per the performance of the candidate Please only apply if you are committed to joining us long-term as a full-time employee after the successful completion of your internship Other Candidates must carry their own laptop Operations Intern - Key Responsibilities Customer Service Support Respond promptly to customer queries complaints and feedback through calls emails and chat ensuring a seamless experience Customer Retention Acquisition Build strong relationships with existing customers and assist in strategies to acquire new customers Order Shipment Management Monitor daily shipments coordinate with shipping partners Shipmozo Shypbuddy NimbusPost and ensure timely deliveries Issue Resolution Handle order discrepancies such as weight mismatches delays or delivery failures and escalate when necessary Reporting Analysis Maintain records of customer interactions order status and shipment issues for operational improvements Collaboration Work closely with the sales marketing and operations teams to align customer service with overall business goals Job Type Internship Contract length 6 months Pay 10 000 00 - 15 000 00 per month Work Location In person