Walk-In Interview Customer Support Executive Date Sat 27 September 2025 Time 10 30 AM - 5 30 PM Venue 6th Floor Majestic Signia Plot No A-27 Block A Industrial Area Noida sector 62 Pin Code- 201302 Landmark- Nearly IBM Building Nearest metro station - Electronic City Noida Notice Period Immediate to 15 Days Experience Fresher - 2 Years of experience Qualification Graduate Undergraduate can only apply Designation - Customer Support Executive Location workplace -Noida Voice process Rotational Shifts 6 Days Working - Any 1 Day off Laptop Desktop Min with Windows 11 and Wi-Fi Broadband with min speed of 40MBPS Qualification - Graduate Undergraduate can only apply Mandatory speaking Languages - Candidate should have Excellent communication skills in English Hindi Non Mandatory Additional Languages - Tamil Telugu Malayalam and Kannada Salary - As per Standard About Company TechPerspect Software Private Limited is an Information Technology and eMobility solutions company based out of Noida Delhi NCR We are experts in the implementation of IoT based eMobility Solutions We have created an IoT based eMobility Technology Platform ElectreeFi that has various components and offers both for businesses and end customers We have done extensive work in the Electric Vehicle EV domain in association with the leading stake holders in the Indian industry Companies URL- http www techperspect com Our product - www electreefi com Process - Domestic About the Role The role exists for effectively resolving customer queries or complaints - in the first instance - with excellent customer satisfaction scores and minimum handling time Role Proficiencies For successful execution of the job a candidate should possess the following Excellent written and oral communication Service mindset Enthusiastic and self-motivated Ability to work in a dynamic setting good comprehension skills Team player with a positive attitude JOB DESCRIPTION Answering and resolving customer queries through Calls Email Follow standard operating process when replying speaking to the customers Own the customer as the single point of contact defining a success plan with deliverables and ensuring clear communication for all the queries Be the first point of Contact for all the customer escalations Supporting end customers directly via various communication channels including calls and emails Understand the customer s query and give the best resolution to the customer Troubleshoot and escalate alerts that cannot be resolved to appropriate section Prioritize and handle service requests and incidents Progress issues and provide relevant information for troubleshooting or for clarification Identify opportunities for process improvement and contribute to departmental initiatives Responsible for improving and documenting the technical processes around application support Flexible for emergency support as required Job Types Full-time Fresher Pay 9 606 54 - 18 000 00 per month Work Location In person