Job Title Customer Relations Officer CRO Location Salem Contact 96450 86664 We are looking for a dedicated and customer-focused Customer Relations Officer CRO to build strong relationships with students and parents while ensuring excellent service delivery The CRO will handle inquiries resolve issues and ensure a smooth learning experience playing a key role in improving student satisfaction and retention in our organization Key Responsibilities Act as the first point of contact for student and parent queries via phone email and in-person interactions Provide accurate information about courses schedules policies and services Resolve complaints quickly and effectively while maintaining a positive experience Coordinate with academic and operations teams to address student customer concerns Maintain detailed records of interactions in CRM systems Proactively follow up with students parents to ensure satisfaction and retention Gather feedback and share insights with management for service improvements Assist in organizing student support activities orientations and engagement programs Requirements Bachelor s degree in any discipline Business Communications or related field preferred 1-3 years of experience in customer relations student support or EdTech services Excellent communication listening and problem-solving skills Strong patience and empathy when handling customer student issues Proficiency in MS Office and CRM tools Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Advantages Cell phone reimbursement Internet reimbursement Leave encashment Work Location In person

📌 Customer Relationship Officer (Salem)
🏢 IPCS Global
📍 Salem