About the Delivery Excellence Team We are a team of customer-facing functional product experts for the Real-Time Visibility product offered by Transporeon We participate in delivery and support processes bringing expertise and direction to new projects and ensuring continued satisfaction for existing customers Our role is to provide foundational and expert knowledge which we then disseminate throughout the organization We are eager to leverage AI to drive innovation and deliver exceptional results Our team is known for collaboration across departments and a strong focus on customer satisfaction We value creativity dedication and teamwork and strive to create an environment where everyone can thrive We are looking for an enthusiastic and skilled Delivery Expert to join our Delivery Excellence team Be a self-starter and be willing to learn - these are the two most important qualities to demonstrate as somebody wanting to join this team In this role you will be responsible for aligning operational actions and strategic objectives regarding the Real-Time Visibility product supporting operational departments with queries and escalations and building and maintaining the knowledge base You will work closely with the Customer Experience organization and product teams to bring value to customers and close feedback loop Responsibilities Act as a trusted product advisor within the organization Perform problem analysis and apply critical thinking to derive improvements from within the problems observed or reported on the platform Be assertive act as the customer s advocate within the organization bringing product closer to the customer Be responsible for ensuring that the product s value is realized by the customer and that it meets the needs and expectations of the customer Acquire maintain and share knowledge about product through written material and training sessions Contribute to defined departmental objectives KPIs best practices and process improvements Required Skills and Qualifications Must be a self-starter with a strong willingness to learn Possess excellent English communication skills - both written and verbal - allowing to convey information effectively to stakeholders Good organization skills - ability to derive structure from unorganized information and situations Can think on their feet and stay calm in a difficult situations Has basic project management skills Is a good listener should have a robust customer-centric mindset bringing commitment to understanding and meeting the needs of our customers Demonstrates leadership qualities by guiding supporting and positively impacting others in the workplace Has basic technical proficiency like understanding of API integration and familiarity with data formats such as XML or JSON Has hands-on experience of working on tracking tools such as JIRA Has a problem-solving attitude focuses on identifying and implementing effective solutions Is committed to continuous personal development and staying up-to-date with industry best practices Ideal role for someone with 2-3 years experience wishing to develop their career in the Customer Experience organization How to Apply Please submit an online application for this position by clicking on the Apply Now button located in this posting Posting Date 09 25 2025 Application Deadline Applications could be accepted until at least 30 days from the posting date Join a Values-Driven Team Belong Grow Innovate At Trimble our core values of Belong Grow and Innovate aren t just words they re the foundation of our culture We foster an environment where you are seen heard and valued Belong where you have an opportunity to build a career and drive our collective growth Grow and where your innovative ideas shape the future Innovate We believe in empowering local teams to create impactful strategies ensuring our global vision resonates with every individual Become part of a team where your contributions truly matter Trimble s Privacy Policy If you need assistance or would like to request an accommodation in connection with the application process please contact AskPX px trimble com