Position CRM Executive About the Role We are looking for a dynamic and customer-focused CRM Executive to manage customer interactions and enhance the overall customer journey in the FMCG sector The ideal candidate should be proactive goal-oriented and passionate about delivering excellent customer experiences Key Responsibilities Handle customer queries and support via chat calls and WhatsApp Manage ORM Online Reputation Management across platforms Collect track and analyze customer feedback for continuous improvement Plan and execute WhatsApp campaigns and email marketing initiatives Map and optimize customer journeys to improve satisfaction and retention Collaborate with marketing and sales teams for seamless customer communication Ensure quick turnaround and resolution of customer concerns Strive to meet customer satisfaction goals and KPIs Requirements 2-5 years of experience in CRM customer service or related roles preferably in FMCG D2C industry Strong communication skills with fluent English written spoken Proven ability to manage multiple channels of customer communication Goal-oriented fast learner and strong in execution Good understanding of customer journey mapping and engagement strategies Female candidates preferred Why Join Us Opportunity to work with a fast-growing FMCG brand A agile customer-centric role with growth opportunities Be a part of a team that values innovation and customer satisfaction Interested candidates can send their CV to hr aceblend com Job Type Full-time Pay 40 000 00 - 50 000 00 per month Benefits Health insurance Provident Fund Work Location In person