Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven setting love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Management Trainee HR Operations The qualified candidate will oversee inspire and assess the daily performance of the People Connect team They ensure compliance with all human resources process requirements proper call and transaction management and related processes procedures and regulations They optimize workflow and productivity Job Responsibilities Act as the initial contact for employees and people managers regarding most transactional HR needs and requests Engage to determine the scope of need resolve issues direct to resources and escalate when necessary Identify opportunities for continuous improvement within the assigned scope of work Propose solutions and ideas to enhance the efficiency of HR support for employees and people leaders Support enterprise HR transactional work by improving and standardizing processes to facilitate automation where possible Manage large volumes of inbound and some outbound calls promptly Identify customers needs clarify information research issues and provide solutions Maintain confidentiality and handle sensitive information with care Ensure all service level agreements are met or exceeded Qualifications we seek in you Minimum Qualifications Experience in HR shared services or a solid understanding of the employee hire-to-retire lifecycle from an HR perspective preferably US HR Willingness to work complete night graveyard shifts Flexibility for rotational weekly offs and shifts Availability to work five days from the office High school diploma or GED equivalent Excellent organizational skills with the initiative to improve processes and prioritize tasks Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs Strong verbal and written communication skills Proficiency in using a PC Microsoft Office Suite and other human capital management software Reliable remote work environment with access to a secure wireless network and strong cellular service not Wi-Fi calling for contingency support Preferred Qualifications Skills People manager experience handling small teams Experience working with ServiceNow Workday and or Amazon Connect applications Bilingual Spanish English skills are preferred Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training