About Us Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to Create value in a global marketplace where anyone can buy sell From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission Since its inception Mercari Group has worked to grow its services investing in both our people and technology Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to recent geographies like the U S We have also successfully launched new businesses such as Merpay which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit Today Mercari Group is made up of multiple subsidiary businesses including logistics B2C platform blockchain and sports team management For our services to be utilized by people worldwide however there is still a mountain of work ahead of us This endeavor naturally requires the capability of the best talent and minds and that is exactly the reason for us to launch the India Center of Excellence With your help we will continue to take on the world stage and strive to grow into a successful global tech company Our Culture To achieve our mission at Mercari our organization and each of our employees share the same values and perspectives Our individual guidelines for action are defined by our four values Go Bold All for One Be a Pro and Move Fast Our organization is also shaped by our four foundations Sustainability Diversity Inclusion Trust Openness and Well-being for Performance Regardless of how big Mercari gets the culture will remain essential to achieving our mission and something we want to preserve throughout our organization We invite you to read the which summarizes the behaviors and mindset shared by Mercari and its employees We continue to build an setting where all of our members of diverse backgrounds are accepted and recognized and where they can thrive while holding dear to Mercari s culture About Our Team The AI Taskforce is a central high-impact team dedicated to leveraging cutting-edge AI to solve Mercari s most significant challenges We operate on two fronts building core AI platform services using LLMs RAG etc that the entire company can build upon and optimizing our own Software Development Lifecycle SDLC to create a smarter faster and more effective engineering organization We focus on GenAI Integration Deploying and scaling existing foundational models to solve business challenges Infrastructure Governance Building and managing a secure scalable platform for the deployment monitoring and governance of GenAI Enablement Adoption Empowering internal teams with the training standardized APIs and documentation needed to leverage AI effectively Work Responsibilities As a Technical Program Manager on our AI Taskforce you will lead our most critical AI initiatives This role has a powerful dual mandate first you will drive the creation of a foundational Generative AI platform built by integrating best-in-class services that enables product teams to ship revolutionary features to millions of users Second you will turn that same AI capability inward managing programs that fundamentally improve the productivity of every member at Mercari You will be the central coordinator for our AI strategy ensuring the timely delivery of complex projects that accelerate both our product and our people Bold Challenges End-to-End Integration Leadership Manage the full lifecycle of complex GenAI integration programs from rapid prototyping and testing to full-scale deployment and iteration across Mercari AI Platform Roadmapping Partner with engineering and product leaders to define the strategic roadmap for our AI platforms focusing on creating standardized secure and scalable AI infrastructure Cross-Functional Orchestration Act as the key liaison between the AI Taskforce and all internal teams Drive the seamless adoption of new AI capabilities into both the Mercari app and our internal developer workflows Operational Governance Programs Lead initiatives to establish and enforce robust compliance security and ethical frameworks for responsible AI use ensuring our integrations are safe and reliable Enablement and Adoption Develop and execute programs aimed at training and supporting internal teams driving successful adoption of our AI platforms and tools through clear documentation and support channels Risk Dependency Management Proactively identify and mitigate risks related to model performance cost data security and vendor dependencies Requirements Minimum Requirements Bachelor s or Master s degree in Computer Science Engineering a related technical field or equivalent practical experience 5 years of experience in technical program management with a proven track record of shipping complex software A deep understanding of the modern Software Development Lifecycle SDLC and agile methodologies Preferred Skills Direct program management experience in the AI ML domain especially with Generative AI or LLMs You understand concepts like RAG and fine-tuning Experience managing programs related to developer tools engineering productivity platform engineering or DevOps Familiarity with cloud platforms GCP AWS and containerization technologies Docker Kubernetes Experience with programs focused on systematic model evaluation and ensuring Responsible AI principles A passion for improving developer experience and a strong sense of empathy for engineers as your customer Benefits Employment Status Full-time Office Bangalore Hybrid workstyle We believe in high performance and professionalism We work from the office 2 days week and work from home 3 days week To build a strong highly-engaged organization in India we highly encourage everyone to work from our Bangalore office especially during the initial office setup phase We will continue to review and update the policy to address future organizational needs Work Hours Full flextime no core time Flexible to choose working hours other than team common meetings

📌 Technical Program Manager (Bengaluru)
🏢 Mercari, Inc. (India)
📍 Bengaluru