Senior Specialist - Customer Support (Karnataka)

Senior Specialist - Customer Support (Karnataka)

31 Jul
|
LSEG (London Stock Exchange Group)
|
Karnataka

31 Jul

LSEG (London Stock Exchange Group)

Karnataka

Proud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Bengaluru India Where We Work LSEG LSEG is the world s leading source of intelligent information for businesses and professionals We deliver intelligent information quickly and efficiently so professionals have knowledge to act By joining the LSEG Quantitative Product Specialist team we will be enabling the discovery of new financial relationships and strategies We thoroughly understand our clients and prospective clients quantitative requirements from data to workflow needs and can determine eloquent construct and demonstrate the best solution set for the customer and for your set of dedicated accounts As a Product Specialist at LSEG your positive interpersonal skills enable you to convey the benefits insights functionality and usability of our solutions Your deep product knowledge and analysis skills will lead to your meaningful contribution to growing our proposition internally and externally Role ResponsibilitiesProvide direct niche customer service support to analysts researchers and quants at large and most prominent investment firms banks and hedge funds Assist clients in understanding extracting and accurately using Refinitiv and third-party data from a centralized SQL or Oracle database for their back testing models Tackle research code scripts and answer client inquiries on content and database functionality Work with internal and external parties including vendors content specialists developers and product managers through to resolution Build and develop long term relationships with existing clients through training client meetings implementation support case management and timely assistance in their financial research project and model development needs Meet with Sales and prospective customers capture product and integration requirements demonstrate various aspects of the platform and assist in the onboarding of new business Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client s workflow Improve the end-to-end customer journey and affect continuous business process improvement through Lean Six Sigma inspired project contributions Act as a coach or mentor for the Product Specialist and the new hires Qualifications and Experience RequiredBachelor of Science or equivalent experience from a top university in Engineering Computer Science Finance or Mathematics Knowledge and experience with financial or big data databases Demonstrate Intermediate Microsoft SQL coding experience Experience with equity market and data content with good understanding of general financial markets Experience in quantitative analytics equity research equity or credit risk or financial modeling Familiarity with statistics and econometrical packages like Matlab and R and open source high level programming languages like Python Ability to collaborate and connect with technical and non-technical personnel via phone face-to-face and in writing Ability to give effective presentations and provide ad hoc answers Curious attitude with excellent problem solving skills Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this privacy notice carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained your rights and how to contact us as a data subject If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice

📌 Senior Specialist - Customer Support (Karnataka)
🏢 LSEG (London Stock Exchange Group)
📍 Karnataka

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