US Voice Support Executive - Night Shift- Incentives up to 30 000 Location On-Site - Bodakdev SG Highway Ahmedabad Gujarat 380054 Shift Full-Time Permanent Fixed Night Shift Monday to Friday 7 00 PM - 5 00 AM About the Company Digitel Media is a rapidly growing international BPO company providing exceptional customer support services to global clients We prioritise a performance-driven culture with a focus on employee development career progression and high-quality service delivery Join us and take your career to the next level in an exciting fast-paced environment Role Overview We are seeking an experienced Senior US Voice Support Executive to join our Voice Process team This is a prime opportunity for candidates with prior experience in US voice processes especially those with international experience or an excellent accent looking to build a long-term career in international customer service Key Responsibilities Handle inbound and outbound customer calls in a courteous professional manner Provide accurate efficient and clear solutions to customer inquiries or issues Maintain accurate records of customer interactions and log them into the CRM Meet individual performance targets and contribute to team goals Follow standard operating procedures and company policies to ensure consistent service delivery Resolve customer escalations calmly and professionally ensuring customer satisfaction Candidate Requirements Fluency in English both spoken and listening with an excellent accent suitable for handling US-based customers Prior experience in a US or international voice process is preferred International experience working with global markets or clients especially from English-speaking countries will be an advantage Must have completed at least 12th grade or be a graduate Currently pursuing studies will not be considered Solid communication skills with the ability to handle customer queries and escalations professionally Willingness to work fixed night shifts Monday to Friday 7 00 PM - 5 00 AM Immediate joiners preferred Additional Skills Preferred Prior experience in international customer support or BPOs in the US market Knowledge of CRM tools and call logging systems Benefits Salary 15 000 - 22 000 per month depending on experience performance-based incentives Fixed Night Shifts with no rotational shifts ensuring a stable schedule Weekends off promoting work-life balance Paid time off leave encashment and health insurance coverage Fast-tracked career growth opportunities in a rapidly expanding company Training and development to enhance your professional skills and career trajectory How to Apply If you have prior experience in US voice processes or similar international customer support roles and are looking for an opportunity to work with a leading international BPO apply now Join our growing team in Ahmedabad and take the next step in your career with Digitel Media Freshers with Fluency in communication are encouraged to apply Job Types Full-time Permanent Fresher Pay 16 000 00 - 22 000 00 per month Benefits Health insurance Leave encashment Paid sick time Ability to commute relocate Bodakdev Ahmedabad Gujarat Reliably commute or planning to relocate before starting work Required Application Question s Have you read the job description properly and are you okay with the responsibilities salary shift timing fluency in English communication and on-site requirement Language English Required Shift availability Night Shift Required Work Location In person

📌 Us Voice Support Executive –night Shift - On- Site (Gujarat)
🏢 DIGITEL MEDIA
📍 Gujarat