Job Title Customer Relationship Executive CRE Location Koundampalayam Coimbatore Department Customer Service Sales Client Relations Reports To Customer Relationship Manager Sales Manager Job Summary The Customer Relationship Executive CRE is responsible for building and maintaining strong relationships with clients addressing customer needs and ensuring a high level of customer satisfaction The CRE will act as the key point of contact between the company and its clients resolving concerns promoting services or products and helping improve customer retention Key Responsibilities Serve as the first point of contact for customer inquiries via phone email or in person Build and maintain strong long-lasting customer relationships Identify customer needs and provide appropriate solutions Handle and resolve customer complaints and escalations in a professional manner Coordinate with internal departments to fulfill client requirements and ensure timely service delivery Maintain accurate records of customer interactions feedback and transactions Follow up with clients to ensure satisfaction and gather feedback for continuous improvement Promote new products or services to existing clients when appropriate Achieve monthly and quarterly customer satisfaction and retention targets Support sales or account management teams in client onboarding and after-sales service Key Skills Competencies Excellent verbal and written communication skills Robust interpersonal and relationship-building abilities Problem-solving and conflict-resolution skills Patience empathy and a customer-first attitude Ability to multitask and manage time effectively Attention to detail and organizational skills Proficiency in CRM software and Microsoft Office Suite Word Excel Outlook Qualifications Experience Bachelor s degree in Business Administration Marketing or a related field preferred 1-3 years of experience in customer service sales or client relationship management Industry-specific knowledge is a plus e g finance healthcare tech retail Work Timings 9 30 to 6 30 Work mode Onsite Working Days Monday to saturday Job Type Full-time Pay 18 000 00 - 25 000 00 per month Language English Preferred Work Location In person

📌 Customer Relation Executive (Tamil Nadu)
🏢 Srichand Consultancy
📍 Tamil Nadu