Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com NexThink Administrator CBR - 130K Pune or Noida Hybrid as per Wipro Policy Band B3 7 years 3-8 Years - Desktop Server support System Administration 4 years of experience in Nexthink Role Responsibilities Describe the Challenges Key Result Areas Decisions he can make Team Size Future growth in our organization Give the Project Account Description wherever possible else describe the activities scheduled in the Project Account Mandatorily specify the domain technology areas the candidate will work on Role KEY RESULT AREAS Activities scheduled in the project o Proactively analyse the Nexthink environment for the issues impediments o Create a Case Study for the client presentation and Implementation later o Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer o Ability to create a category investigation and perform Remote Actions using Nexthink o Ability to review HLD LLD SOW SOP Process documents KB articles RACI Metric and KT Checklist o Create SOPs and KB articles o Coordinate with Network team AD team SCCM team Datacenter Team and Wintel teams for addressing Project dependencies o Create scripts in powershell for Nexthink Act modules Optional o Review Nexthink Engineering Deployment project plan and progress Required Candidate Profile Job Requirements Descriptions Mandatory to specify what Domains technology areas skills projects the candidate should have worked on What Knowledge of job Market Industry knowledge he must possess Specify the required skill levels he must possess w r t Communication Team Management Business Development Etc Describe in detail what his current role should have been in his current organization Profile Solid Knowledge of Nexthink Finder Portal and the mode of Nexthink deployment Hybrid - On Premise or Cloud -SaaS Strong knowledge in Win 7 Win 8 windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management Problem Management Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz SCCM MDT Altiris etc Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication presentation skills Certifications 1 Windows 7 and or Windows 8 windows 10 Certified 2 Nexthink IT Support Module Certification - Mandatory 3 Nexthink IT Admin Module Certification - Mandatory Education 1 B Sc B Tech or any Graduate with relevant experience Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100 compliance to Wipro s standards of adequate onboarding and training for team members to enhance capability effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees conduct timely performance reviews and appraisals and give constructive feedback to direct reports Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects initiatives for the organization or team Exercise employee recognition and appreciation Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills UxM - NexThink Experience 5-8 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome

📌 Lead Administrator (Maharashtra)
🏢 Wipro
📍 Maharashtra