Requisition Number 102303 Service Desk Representative Location This is a hybrid opportunity in Gurugram area Insight at a Glance 14 000 engaged teammates globally with operations in 25 countries across the globe Received 35 industry and partner awards in the past year 9 2 billion in revenue 20 on Fortune s World s Best Workplaces TM list 14 on Forbes World s Best Employers in IT - 2023 23 on Forbes Best Employers for Women in IT- 2023 1 4M total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight We are not just a tech company we are a people-first company We believe that by unlocking the power of people and technology we can accelerate transformation and achieve extraordinary results As a Fortune 500 Solutions Integrator with deep expertise in cloud data AI cybersecurity and intelligent edge we guide organisations through complex digital decisions About the role The Service Desk Representative is responsible for supporting all desktop hardware software and telecommunications equipment As a Service Desk Representative you are the front line in support of Insight Customers In this role you will respond to customer inquiries in person via phone email and chat Along the way you will get to Effectively manage issues through multiple forms of inbound requests including in person queue calls phone e-mails Chat web forms or client tracking ticketing databases Respond to all Customer requests in timely and professional manner Instruct end users in the appropriate use of equipment software and or reference materials Assist with all aspects of technical support including on-site visits as needed Data entry management of data -accurately prioritize categorize track and log calls tickets chats etc following client or internal tracking protocols Troubleshoot and resolve issues related to hardware software password resets Microsoft operating systems security desktop applications and peripherals Research troubleshoot issues using the tools available Navigate internal external reference support materials Proactively following up on all open issues Work closely with other team members to identify and suggest resolutions and improvements Other duties as assigned Be AmbITious This opportunity is not just about what you do today but also about where you can go tomorrow When you bring your hunger heart and harmony to Insight your potential will be met with continuous opportunities to upskill earn promotions and elevate your career What we re looking for Bachelor s degree field related or equivalent experience required 2-4 years of overall experience is required Must have a minimum of one year helpdesk experience in a corporate environment two years preferred Must have a comprehensive knowledge of computer hardware software concepts This position requires extensive working knowledge of hardware software concepts including Microsoft products and network account management tools Must be able to diagnose and resolve moderately complex system hardware software network and operator issues Related certifications including Microsoft Technology Associate MTA A Network preferred but not required Must be able to read analyze and interpret general business professional journals technical procedures or regulations Ability to write reports and or business correspondence a must Ability to effectively present information and respond to questions from groups of managers customers other teammates required Must have excellent customer service and interpersonal communication skills Must have the ability to work in a team environment and present a professional image Must be able to multi-task and be flexible with assigned work schedule What you can expect We re legendary for taking care of you your family and to help you engage with your local community We want you to enjoy a full meaningful life and own your career at Insight Some of our perks include Freedom to work from another location even an international destination for up to 30 consecutive calendar days per year Medical Insurance Health Benefits Professional Development Learning Platform and Certificate Reimbursement Shift Allowance But what really sets us apart are our core values of Hunger Heart and Harmony which guide everything we do from building relationships with teammates partners and clients to making a positive impact in our communities Join us today your ambITious journey starts here When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process At Insight we celebrate diversity of skills and experience so even if you don t feel like your skills are a perfect match - we still want to hear from you Today s talent leads tomorrow s success Learn more about Insight https www linkedin com company insight Insight does not accept unsolicited resumes from recruiters or employment agencies Unsolicited resumes will be treated as direct applications from the candidate and recruiters or agencies who submit candidates for this position without a prior written vendor agreement will not be eligible for any form of compensation even if the candidate is hired Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation or any other characteristic protected by law Insight India Location Level 16 Tower B Building No 14 Dlf Cyber City In It Ites Sez Sector 24 25 A Gurugram Gurgaon Hr 122002 India