Job Summary The Hotel Duty Manager at AKoya Hotels is a key leadership role responsible for the smooth and efficient operation of the hotel during their assigned shift This position acts as the Manager on Duty overseeing all hotel departments ensuring guest satisfaction and handling any operational issues or emergencies that may arise The Duty Manager is the main point of contact for guests and staff ensuring a high standard of service and a seamless guest experience Key Responsibilities 1 Guest Services and Relations Act as the main point of contact for all guest inquiries requests and complaints ensuring prompt and qualified resolution Proactively engage with guests building rapport and ensuring their needs are met to enhance their stay Handle and resolve difficult situations or escalated guest complaints with a calm empathetic and professional demeanor offering appropriate solutions and follow-up Manage the check-in and check-out process ensuring efficiency and accuracy Ensure the front desk team provides a welcoming and professional atmosphere for all guests 2 Operational Management Oversee the daily operations of all hotel departments including Front Office Housekeeping Food Beverage and Maintenance Conduct regular walk-throughs of the hotel s public areas to ensure cleanliness safety and adherence to brand standards Coordinate with other department heads to ensure seamless communication and a unified approach to guest service Monitor room availability and manage room assignments including handling overbookings and special requests Manage and reconcile financial transactions including cash handling credit card payments and daily revenue reports 3 Staff Supervision and Leadership Supervise motivate and mentor the front desk and other on-duty staff Conduct pre-shift briefings to communicate daily goals occupancy forecasts and any special events or VIP arrivals Assist with staff training and development ensuring all team members are well-versed in hotel policies procedures and service standards Ensure staff are well-presented and adhere to the hotel s grooming and conduct policies Address minor employee performance issues or conflicts and report significant concerns to the General Manager 4 Safety Security and Emergency Management Act as the primary point of contact for any emergency situations including medical incidents fires or security threats Implement and enforce the hotel s security and safety protocols Maintain accurate records and prepare detailed incident reports for management Ensure all safety and security equipment is in working order 5 Reporting and Administration Prepare and submit a detailed shift report at the end of each duty summarizing key activities guest feedback and any operational issues Monitor and analyze key performance indicators KPIs such as guest satisfaction scores and occupancy rates Maintain accurate guest records and profiles in the hotel management system Assist in creating and managing staff schedules as needed Job Type Full-time Pay 30 000 00 - 38 000 00 per month Work Location In person