Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology We don t just connect the global aviation industry we apply decades of experience and expertise to address almost every core business operational baggage and passenger process in air transport As an organization we cover 95 of all international air travel destinations and work with over 2 800 air transport and government customers in every corner of the globe Immerse yourself in the dynamic world of technology while embracing our collaborative and inclusive culture Ready to redefine air travel The journey starts here with you at SITA ABOUT THE ROLE TEAM Are you ready to make a significant impact on our organization s success We re seeking a dynamic Credit Manager to join our team and lead the Invoice to Cash process for the SEA region If you re passionate about cash management and are a relationship builder this could be an opportunity for you to join our dynamic team As a Credit Controller you will proactively work and support the invoice to cash process meaning that this position acts as the point of contact for all matters which relate to customer debt and billing The role facilitates the accounts receivable activity to generate cash flow through cash collection in line with Credit Management best practice Working closely with Tier 1 customers at a regional level and act as a single point of contact The role ensures customer debt for the region is kept at or below corporate target levels It also contributes to the overall satisfaction of the customers with the billing deliverables This role includes frequent communication with our customers The role reports to the Head of Credit and Cash in APAC WHAT YOU WILL DO Provide independent credit evaluation and or credit approval and make sound recommendations to improve asset quality while supporting business growth of the company Execute all debt collection activity for an assigned portfolio of customers in a dedicated region Monitor and track progress on action plans To manage process to suspend customer services in event of continued non-payment in line with SITA s agreed disconnection procedure and in accordance with SITA Credit Policy Contact customers pro-actively regarding due payments and be responsible to coordinate prompt accurate allocation of all customer payments received against outstanding invoices To reconcile agree disputes over SITA and customer invoice data To carry out any required reconciliations of historical debts Work collaboratively with other SITA teams to resolve issues affecting cash collection revenue recognition or raise issues which may impact on customer satisfaction To ensure that any problems which impact billing e g Contract service delivery invoicing or tax issues are addressed promptly with the necessary parties to support resolution Act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices billing reference data or tools statements of accounts or debt position Address customer satisfaction issues in the billing and payment areas To undertake when necessary any training with customers on SITA s invoices payment best practices and any other billing content and tools Responsible to develop action plans after customers surveys e g CFF feedback on billing or complaints including escalations to Corporate level e g Orange or Red Alerts To record and anticipate the business requirements of the customers and work on proposing solutions Keep knowledge of SITA s products and services billing and payment processes up to date and to attend all training that is necessary to maintain her his know-how Manage the live accounts within the region to deliver on SITA s cash flow forecasts Qualifications EXPERIENCE Bachelor s degree in Banking Finance Business Administration or Economics with minimum 5 years of relevant credit evaluation or finance experience International Debt collection or Customer Billing experience or similar roles is an advantage Fluent in English Having Chinese fluency is an extra advantage but not mandatory Knowledge ERP financial systems Self-starter with ability to work independently Excellent organizational and time management abilities to handle multiple tasks and deadlines effectively Strong interpersonal and communication skills to work collaboratively in a team-oriented environment Ability to maintain confidentiality and handle sensitive information with professionalism and integrity Advanced user of MS Excel and knowledge on other desktop software particularly MS Office Business Objects Power BI Positive understanding of products services and tariffs Knowledge of Business Objects reporting EDUCATION QUALIFICATIONS - Bachelor s degree in Business or Economics or 2-years certificate plus degree equivalence acquired through working experience and training - Working towards a related professional certification - Fluent in English Multilingual an asset - Member of ICM Institute of Credit Management an asset WHAT WE OFFER We re all about diversity We operate in 200 countries and speak 60 different languages and cultures We re really proud of our inclusive environment Our offices are comfortable and fun places to work and we make sure you get to work from home too Find out what it s like to join our team and take a step closer to your best life ever Flex Week Work from home up to 2 days week depending on your team s needs Flex Day Make your workday suit your life and plans Flex-Location Take up to 30 days a year to work from any location in the world Employee Wellbeing We have got you covered with our Employee Assistance Program EAP for you and your dependents 24 7 365 days year We also offer Champion Health - a personalized platform that supports a range of wellbeing needs Professional Development Level up your skills with our training platforms including LinkedIn Learning Competitive Benefits Competitive benefits that make sense with both your local market and employment status SITA is an Equal Opportunity Employer We value a diverse workforce In support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and or persons with disabilities to apply and self-identify in the application process

📌 Manager Invoice To Cash (Maharashtra)
🏢 SITA
📍 Maharashtra