Job Title Business Development Executive - US Shift - 7 30 p m to 4 30 a m IST Night Shift Department Customer Service We are seeking a highly motivated and customer-focused individual to join our inbound customer sales service team This role focuses on providing exceptional service to our US-based customers via phone email and chat while also identifying opportunities to upsell or cross-sell products services The ideal candidate possesses excellent communication and problem-solving skills a positive attitude and a strong commitment to exceeding customer expectations Responsibilities Handle a high volume of inbound customer calls emails and chats in a timely and efficient manner Provide accurate and helpful information regarding products services pricing and promotions Resolve customer issues and complaints effectively and professionally aiming for first-call resolution whenever possible Accurately process orders payments and returns Identify and address customer needs proactively suggesting relevant products or services Maintain accurate records of customer interactions in the CRM system Contribute to a positive and collaborative team environment Stay updated on product knowledge company policies and industry best practices Proactively identify areas for process improvement and contribute to solutions Qualifications High school diploma or equivalent Minimum of 1 year of experience in a customer service role preferably in a sales environment Excellent verbal and written communication skills Strong problem-solving and conflict resolution skills Proficiency in using computers and CRM software Ability to work effectively in a fast-paced environment Ability to multitask and prioritize effectively Ability to work independently and as part of a team Strong work ethic and commitment to exceeding expectations Note Lucrative incentives are provided no cap on the same Great work life balance Quarterly dinners arranged for the employees by the company Snacks provided Full time Work From Office No Cab Facility Available Interested candidates can also share their resume at contact lightfiresolutions com Job Type Full-time Pay 25 000 00 - 40 000 00 per month Perks Cell phone reimbursement Provident Fund Schedule Monday to Friday Night shift US shift Supplemental Pay Performance bonus Application Question s This job is strictly night shift only Are you comfortable with that Experience US sales 1 year Required Language English Required Work Location In person

📌 Customer Support Us Process (Uttar Pradesh)
🏢 LightFire Solution
📍 Uttar Pradesh