At Trane TechnologiesTM and through our businesses including Trane and Thermo King we create innovative climate solutions for buildings homes and transportation that challenge what s possible for a sustainable world We re a team that dares to look at the world s challenges and see impactful possibilities We believe in a better future when we uplift others and enable our people to thrive at work and at home We boldly go What s in it for you Be a part of our mission As a world leader in creating comfortable sustainable and efficient environments it s our responsibility to put the planet first For us at Trane Technologies sustainability is not just how we do business it is our business Do you dare to look at the world s challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging what s possible for a sustainable world As an Engineer - Tech Support at Trane you will play a pivotal role in providing technical assistance and solutions for our Commercial HVAC Digital products Your primary responsibilities will include diagnosing and resolving technical issues supporting field technicians end customers across the globe and ensuring optimal performance of our HVAC solutions You will collaborate closely with engineering product development and Product owners to deliver exceptional support and maintain high customer satisfaction Thrive at work and at home Inclusive Wellbeing Program with resources to support your and your family s physical social emotional and financial well-being Comprehensive learning and development solutions designed to support our people in connecting and growing including Higher education Certification reimbursement Sense of belonging community through our Employee Resource Groups that foster our culture of inclusion Volunteerism 8 hours of paid time off per calendar year to volunteer with non-profit charitable organizations The Trane Technologies Helping Hands Fund to support employees facing financial challenges due to unforeseen personal hardship Where is the work Remote in geography This position is designated as remote with the requirement to be in the office once a week Work Schedule Your working hours will be from 2 PM to 11 PM India Time five days a week What will you do In this role you will Provide technical support to digital products Diagnose and resolve technical issues related to software functionality connectivity and performance Respond to customer inquiries and support requests in a timely and professional manner via voice and non-voice Work closely with software development and engineering teams to address and resolve application-related issues Participate in stand up product owners meeting Assist users with setup configuration and optimization of applications Identify opportunities for process improvements and contribute to the enhancement of support services What you will bring Hands-on experience in providing technical support of HVAC systems Ability to diagnose and resolve technical issues efficiently Familiarity with IoT devices and smart building technologies Skills in remote monitoring control systems and integration of connected building solutions Proficiency in data analytics to analyse system data and identify trends Robust verbal and written communication skills for customer support and documentation Strong customer support skills guiding users through problem-solving processes and ensuring high levels of satisfaction Strong listening skills to understand customer needs and concerns Ability to evaluate situations logically and make informed decisions Candidates without a 4-year degree are encouraged to apply we prioritize practical experience relevant skills and alignment with our leadership principles Equal Employment Opportunity We offer competitive compensation and comprehensive benefits and programs We are an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status

📌 Engineer - Tech Support (Tamil Nadu)
🏢 Trane Technologies
📍 Tamil Nadu