JMA makes 5G possible for organizations with the most critical connectivity demands in the world From its global tech centers JMA is ushering in a new era of connectivity for leading mobile carriers the most iconic stadiums major universities leading healthcare facilities and the busiest transit centers 5G is more than another G on your phone it is a generational prospect to change the way the world operates Join the industry s fastest growing technology company to shape that future today We are seeking a highly motivated and experienced NOC Team Lead to oversee daily operations within our Network Operations Center This role is responsible for leading a team of NOC engineers analysts and technicians ensuring optimal network performance rapid incident resolution and strong coordination with internal and external stakeholders Responsibilities Team Leadership Supervision Manage and mentor the NOC team including scheduling training and fostering a collaborative work environment Incident Management Oversee the identification escalation resolution and documentation of network incidents to ensure minimal downtime and fast recovery Monitoring and Reporting Ensure continuous monitoring of RAN and DAS network infrastructure applications and services generate and analyze reports on network performance and incidents Process Improvement Develop and refine operational procedures workflows and response protocols to enhance efficiency and reduce recurring issues Communication Coordination Act as a liaison between NOC staff and other departments or vendors to communicate issues changes and project statuses effectively Skills Qualifications Bachelor s degree in Telecommunications Engineering Computer Science or a related field or equivalent qualified experience 3 years of experience in RAN support network operations or network troubleshooting within the telecom industry Experience with RAN equipment e g base stations controllers antennas etc and related technologies 2G 3G 4G 5G LTE Incident and problem solving while showing proficiency in triaging and resolving RAN and DAS network-related incidents swiftly and efficiently Knowledge of radio access technologies LTE 5G NR UMTS etc and network protocols Familiarity with network troubleshooting techniques and tools e g SNMP log analysis protocol analyzers Hands-on experience with radio equipment configuration optimization and fault management Ability to motivate and guide teams in a high-pressure 24 7 operational environment Ability to analyze trends logs and performance metrics to identify areas for improvement Clear and concise communicator both verbally and in writing across technical and non-technical audiences Work Environment Flexible working hours and occasional on-call duties may be required Occasional travel to remote sites may be necessary for on-site troubleshooting customer meetings or support Learn more about our current opportunities on our career site LI-MT1 At JMA we don t just accept differences we embrace them JMA is proud to be an equal opportunity workplace We do not discriminate based upon race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristic

📌 Team Lead - Noc (Karnataka)
🏢 JMA Wireless
📍 Karnataka