We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SME - Wireless Networking India SME - Wireless Networking Job Summary The Subject Matter Expert Support Ops plays a critical role in ensuring swift and effective resolution of escalations and incidents within the Support Operations area This position emphasizes adherence to Service Level Agreements SLAs and quality standards fostering positive customer satisfaction through proactive communication and expert guidance in SDWAN and Wireless WLAN technologies Key Responsibilities 1 Ensure Timely Resolution And Compliance With Quality Standards For Escalated Tickets And Incidents Related To Sdwan And Wireless Wlan Technologies Adhering To Agreed Slas 2 Mentor Team Members And Administrators Prepare Standard Operating Procedures Sops And Maintain Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing 3 Validate Change Order Implementation Plans And Ensure Compliance With Human Error Guidelines While Participating In Capacity Planning For Network Resources 4 Actively Engage In Customer Meetings To Address Issues Gather Feedback And Ensure Customer Satisfaction With Sdwan And Wireless Wlan Services 5 Validate And Analyze Root Cause And Trend Analysis Reports To Facilitate Performance Improvements And Present Findings To Key Business Stakeholders Skill Requirements 1 Advanced Proficiency In Sdwan Technologies Including Cisco Wireless Wlan 2 Strong Understanding Of Network Operations Incident Management And Escalation Procedures 3 Excellent Communication Skills For Effective Stakeholder Engagement And Presentation 4 Familiarity With Capacity Planning And Change Management Processes Other Requirements 1 Optional But Valuable Cisco Certified Network Professional Ccnp Or Equivalent Sdwan Wlan Certifications Information at a Glance Why HCLTech At HCLTech you ll supercharge your potential You ll find your career And you ll find your spark All at a place that knows that helping its customers stay on top starts by putting its people first HCLTech is a global technology company home to more than 226 300 people across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services Consolidated revenues as of 12 months ending December 2025 totaled 14 5 billion 23 Benefits At HCLTech we believe in empowering our employees with comprehensive benefits that support their skilled growth and enhance their well-being When you sign up for a career with us you gain access to https rmkcdn successfactors com 147eb21f a701dca9-f32d-4fc9-9447-6 svg Industry-benchmarked compensation https rmkcdn successfactors com 147eb21f b0c54381-ddcc-4a33-9b35-9 svg Best-in-class healthcare benefits https rmkcdn successfactors com 147eb21f b73027be-7aae-4d36-a090-4 svg Personal time off https rmkcdn successfactors com 147eb21f d5b4fdfd-2e99-4e26-9878-9 svg Maternity and paternity benefits https rmkcdn successfactors com 147eb21f 3d42b0fc-4652-435a-9ece-c svg Access to skills higher education programs resources https rmkcdn successfactors com 147eb21f aeddeaf2-9e25-4584-ad11-d svg Discounts on products and services via Benefit Box https rmkcdn successfactors com 147eb21f a9609a3b-2700-4b3c-9d90-a svg Participate in CSR programs and live life with a purpose https rmkcdn successfactors com 147eb21f c6e33851-710f-4634-bd69-f svg Opportunities to grow and advance your career Note The benefits listed above vary depending on the nature of your employment and the country where you work Some benefits may be available in some countries but not in all Copyright 2025 HCL Technologies Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId 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📌 Sme - Wireless Networking (India)
🏢 HCLTech
📍 India