We are looking for a seasoned Client Relationship Manager CRM with robust BFSI industry understanding to work closely with the Director and act as a critical link between clients and the recruitment delivery team This role is pivotal in ensuring high-quality mandate understanding seamless execution and superior client engagement The incumbent will manage end-to-end client communication guide recruiters on mandates and ensure timely and high-quality delivery while strengthening long-term client relationships 1 Client Relationship Mandate Management- Act as the primary point of contact for assigned BFSI clients - Deeply understand client mandates- Translate and transfer mandate clarity to the respective recruiters - Screen and review profiles shared by recruiters- Share curated and well-aligned profiles with clients along with insights - Maintain high standards of professionalism quality and turnaround time TAT 2 Team Guidance Coordination- Guide and mentor recruiters- Bridge gaps in understanding between client expectations and recruiter execution - Provide continuous feedback to the team to improve sourcing accuracy and delivery quality - Support recruiters in complex or niche BFSI mandates where deeper industry insight is required - Ensure disciplined follow-ups and process adherence within the team 3 Client Engagement Business Continuity- Conduct regular follow-ups with clients- Proactively engage existing clients- Build long-term trust-based relationships with HR Heads TA Leaders and Business Heads - Support the Director in strengthening key accounts and identifying growth opportunities ref updazz com