Role Overview The Centre Host is responsible for managing the customer experience at AHA Smart Homes Experience Centres This role requires a presentable soft-spoken and customer-focused individual who can engage visitors understand their requirements and demonstrate relevant smart home solutions while ensuring a seamless journey from lead generation to closure Location - Pune Primary Experience Centre Santacruz West Mumbai - near Linking Road The candidate should be mobile within the Pune Region Key Responsibilities 1 Customer Engagement Experience Welcome and assist visitors at the Experience Centre Understand customer requirements and expectations Deliver curated demonstrations of smart home solutions Ensure a premium and seamless customer experience 2 Scheduling Follow-ups Manage daily and weekly visit schedules Confirm appointments and follow up on expected visits Ensure a minimum of 50 demos per month 3 Product Knowledge Presentations Address customer queries confidently and clearly Explain automation solutions features and benefits Share pricing and proposal information Handle objections and competitor comparisons effectively 4 Collaboration Centre Management Coordinate with sales and technical teams for negotiation and closure Maintain a well-organized professional showroom environment 5 CRM Review Cadence Maintain accurate and timely CRM updates Participate in bi-weekly monthly quarterly performance reviews 6 Tele-Calling Desirable Engage with fresh leads and understand requirements Present solutions effectively over calls Encourage prospects to visit the Experience Centre Professional Skills Required Well-groomed with a pleasant personality Elegant yet professional dressing sense Strong communication and interpersonal skills Valuable listening and rapport-building ability Soft-spoken patient and friendly demeanor Passion for technology and smart living solutions Languages Mandatory English Hindi Desirable Marathi and other regional languages Work Ethic Willingness to work weekends Weekly off on a weekday Customer-first approach with flexible working hours Work Experience Open to freshers and experienced candidates Preference given to candidates with experience in Customer-facing B2C retail roles Technology retail or luxury environments Hospitality or premium brand experience Working Hours Leave Policy 6 working days per week Friday Saturday and Sunday are working days Weekly off One day between Monday and Thursday 8-9 working hours per day Annual Leave Entitlement 85 Days Up to 52 weeks off Up to 21 earned leaves post 6-month probation Up to 10 public holidays Up to 2 optional holidays Preferred Industry Backgrounds Indicative Technology Electronics Retail Mobile Phones Smart Devices Interiors Home Design Real Estate Luxury Developments Lighting Sound AV Brands Luxury Apparel Watches Jewellery Hospitality Premium Furniture Education Not a mandatory criterion Higher qualifications may be preferred if multiple candidates are suitable Compensation Incentives Competitive market-aligned compensation Based on skills experience and qualifications Not linked to last drawn salary Quarterly incentive programs with no earning cap

📌 Centre Host - Pune
🏢 Jobaddaa
📍 Pune