Description A transportation representative acts as the primary interface between Amazon seller and our delivery partners Associates are expected to identify concerns and work on troubleshooting delivery partner seller issues and provide process improvement suggestions Key job responsibilities Key job responsibilities Effectively communicate in a explicit and professional manner at all times Provides expedites prompt and efficient service to Amazon sellers delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications - Experience that includes strong analytical skills attention to detail and effective communication abilities or experience with programming scripting Batch VB PowerShell Java C Chef Perl Ruby and or PHP and experience working with customers with a passion for delivering exceptional service Preferred Qualifications - Bachelor s degree in mathematics engineering statistics computer science business administration or a related field or experience working for Amazon or any Amazon subsidiary or affiliate Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner