We are currently recruiting for the role of Global Business Services Transition Manager based in Ahmedabad India About Your Role Your role is to plan lead and manage the end-to-end transition of selected processes into Combined Delivery Center in India You will be accountable for planning executing and stabilizing migrations with no operational disruption sustaining service levels and embedding standardized ways of working and controls Your Responsibilities Develop and maintain a comprehensive transition program plan RACI and governance cadence for each service line aligning scope milestones dependencies and resources to enable risk-free time-bound transitions Define cutover and hyper care frameworks and checklists readiness criteria issue triage escalation paths to assure stable BAU post go-live Coordinate process mapping SOPs and knowledge base creation confirm control points and data hand-offs between Doha and CDC to standardize operations and maintain compliance Lead capability build phase KT OJT and parallel run with predefined quality gates to sustain current KPI levels Execute robust change and communication plans with transparent updates to impacted teams and leadership to minimize resistance and ensure adoption of current ways of working Partner with Talent Acquisition HR to align and monitor recruitment onboarding timelines at CDC and manage exemptions where approved to safeguard transition schedules Maintain an integration risk register with mitigations owners and timelines to meet QR compliance standards during and after transition as well as to maintain noiseless transitions Maintain robust transition progress vs plan reporting and dashboards to present to senior stakeholders During transition phase coordinate tracking of project and operational KPIs service quality productivity cost to serve control effectiveness vs baselines and targets report weekly and monthly via performance hubs to demonstrate value and deliver the business case Identify and launch quick-wins and future optimizations Fix to accelerate efficiency and quality improvements Be part of an extraordinary story Your skills Your imagination Your ambition Here there are no boundaries to your potential and the impact you can make You ll find infinite opportunities to grow and work on the biggest most rewarding challenges that will build your skills and experience You have the chance to be a part of our future and build the life you want while being part of an international community Our best is here and still to come To us impossible is only a challenge Join us as we dare to achieve what s never been done before Together everything is possible Qualifications Knowledge Skills Experience Bachelor s Degree required preferably within Business Administration or Finance Minimum 7 years relevant experience in managing large scale transition projects for expat candidates Proven ability to implement designed frameworks in agile and flexible environments Strong learning agility - energetic open-minded inquisitive Knowledge of process improvement methodologies and re-engineering tools preferred Experience with Shared Services operations SLA development KPI reporting A mix of consulting and in-house experience are preferable Previous experience with transition obtained with BPO service provider or other consulting companies Understanding of Finance Procurement and Qatar Airways organizational processes is an advantage Ability to interpret and integrate the integrity of technical data PMP PRINCE 2 relevant project management certification preferred Previous experience in projects managing transition of activities process and operations between locations would be an added plus Qatari national profiles with no prior experience can apply About Qatar Airways Group Our story started with four aircraft Today we deliver excellence across 12 different businesses coming together as one We ve grown fast broken records and set trends that others follow We don t slow down by the fear of failure Instead we dare to achieve what s never been done before So whether you re creating a unique experience for our customers or innovating behind the scenes every person contributes to our proud story A story of spectacular growth and determination Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community How to Apply If you re ready to join a progressive team and have a challenging and rewarding career then apply now by uploading your CV and completing our quick application form About Qatar Airways Group Our story started with four aircraft Today we deliver excellence across 12 different businesses coming together as one We ve grown fast broken records and set trends that others follow We don t slow down by the fear of failure Instead we dare to achieve what s never been done before So whether you re creating a unique experience for our customers or innovating behind the scenes every person contributes to our proud story A story of spectacular growth and determination Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community https aa115 taleo net careersection QA External CS jobapply ftl lang en job 2600000Z

📌 Global Business Services Transition Manager- Ahmedabad, India
🏢 Qatar Airways
📍 Ahmedabad