The Customer Support Executive will be responsible for assisting users with technical and non-technical queries related to our WordPress plugins and digital products This role requires excellent communication skills a problem-solving mindset and a customer-first attitude Key Responsibilities Provide timely and professional support through email chat and ticketing systems Understand customer issues and guide them with clear step-by-step solutions Troubleshoot basic WordPress-related problems such as plugin conflicts installation issues or UI concerns Escalate complex technical issues to the development or QA team Maintain accurate records of customer interactions and solutions Communicate product updates and instructions to users when needed Assist in creating support documentation FAQs and knowledge-base articles Ensure high customer satisfaction by delivering friendly and effective service Skills Qualifications Excellent written and verbal communication skills in English Basic understanding of WordPress plugins themes dashboard Ability to understand and explain technical concepts in simple language Strong problem-solving skills and patience in handling customer queries Good typing speed and ability to manage multiple conversations Customer-focused mindset with a positive attitude Understanding of HTML CSS hosting or website troubleshooting Job Types Full-time Fresher Pay From 15 000 00 per month Advantages Paid sick time Paid time off Work Location In person