DESCRIPTION Amazon s Shopping Experience Protection Operations SEPO team works to ensure that customers can buy with confidence on Amazon com We design and implement policies tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers We are looking for a Program Manager with a passion for people process and technology to lead initiatives that will transform operations You will be responsible for driving process improvement waste elimination and program product regional engagement You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources You will lead build rapport and mentor process improvement teams consisting of members of all levels and functions without formal reporting relationships Key job responsibilities Key job responsibilities Lead transformation initiatives like - 1 Leveraging Machine Learning LLM framework for Process Automation to reduce manual review bandwidth 2 Identify NVA and automate resolution in collaboration with Product Analytics 3 Own improvement of cost efficiency initiatives by collaborating with operations program product and policy 4 Collaborate with the Tools team to implement Human In The Loop Initiative 5 Design and develop new Ops metrics that reflect Ops efficiency and effectiveness 6 Performs quantitative analysis of key process indicators to identify opportunities for process improvement BASIC QUALIFICATIONS 2 years of program or project management experience PREFERRED QUALIFICATIONS Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write explicit and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Program Manager Compliance (Karnataka)
🏢 Amazon.com
📍 Karnataka