JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Technical Executive - Command Centre IFM What this job involves About the role Objective of the role The Technical Executive will be responsible for Incident and Change Management for Client account across 10 Countries at APAC Level - Australia China India Hong Kong Japan Taiwan Singapore Thailand Indonesia and South Korea In future the support will be extended to EMEA region also Responsible for Management Information System MIS Responsibilities Core Function One stops solution for incident or change management Manage Governance of the incident from the alarm occurs till the end Centralize the lesson learnt and best practice Reduce the number of controllable incident Coordination and assist the Change request approval Enhance the alarm monitoring tools Dashboards on Various Systems for Senior Management Centralize the Building information for support command centre basic function or other business need Sharing Daily Weekly Monthly Quarterly reports on Incident Analysis across APAC level Following the SOP EOP strictly for daily operations Operation and Maintenance of Regional BMS Server Centralized Management Information System MIS Incident Management 24X7 alarm monitoring via BMS TMS system or SMS E-mail Notification To raise Incident ticket for each incident with confirmation from local team Following Escalation Procedures Open Chair the Major Incident Call Follow up and Closing Data Analysis Change Management Coordinate Maintenance calendar events among the Region Weekly works milestones monitoring Weekend Works Summary Coordination and assist the change request approval Management Information System MIS Coordination collecting data preparing consolidated reports need basis weekly monthly quarterly yearly data analysis for senior management on engineering facility operations etc Coordination and assist pre post on-boarding employee process To perform audit quality check on the reports Preparing Minutes of meeting MOM for important meeting events etc Performance Objectives Provide Superior Client Internal JLL Service weighting 80 Initiative or Process Improvement in Functional Area weighting 10 Personal and Professional Development weighting 10 Sounds like you To apply you need to be Experience Education ITI Diploma Engineer Electrical Mechanical or any equivalent candidate with excellent verbal and written communication skills are required Minimum 0-2 years of experience in managing critical workplace facility technically and maintaining good KPI score 24X7 working environment where the candidate have to work in rotational Day and night shift Comp off leave will be given later when working on general holidays Number of working days will be six days in a week 9 Hours per shift and week off will be any fixed day in a week Behavioural Competencies Good skills on Microsoft Excel and PowerPoint Good skills on doing teamwork follow up governance of incidents Excellent communication skills both verbal and writings Good skills on BMS Alarm Management System What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment If you harbour passion for learning and adapting new technologies JLL will continuously provide you with platforms to enrich your technical domains We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package It s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World s Most Ethical Companies for the 12th consecutive year Apply today If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together