Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a skilled professional to manage and support Kenan Postpaid Billing systems and associated applications Based in Pune this role is pivotal in ensuring operational excellence compliance and seamless service delivery The individual will collaborate with cross-functional teams and external vendors to maintain high-quality billing operations and drive continuous improvement across the billing lifecycle What you will do Operate and maintain the Kenan Billing System including configuration customisation and operational tasks Manage postpaid billing processes such as CDR flow rating bill generation payments collections and journaling Provide functional support for Mediation Interconnect and Prepaid systems Monitor system performance schedule jobs and implement proactive alerts to minimise production issues Resolve incidents and service requests within SLA using ITIL-based processes Coordinate with internal teams and vendors for issue resolution and change management Support release planning deployment and validation activities Ensure accurate processing of revenue streams and compliance with audit GDPR and security standards Document interface flows and contribute to service improvement initiatives Who you are 6-8 years of experience in the Telecom Billing domain with expertise in Kenan Billing System Proficient in Unix Linux Shell scripting and Oracle SQL PL-SQL Functional knowledge of Mediation Postpaid Prepaid Billing and Interconnect applications Familiarity with Control-M Splunk and ticketing tools such as Remedy or Jira is advantageous Strong analytical and troubleshooting skills Effective communicator with stakeholder management capabilities Knowledgeable in ITIL standards and service delivery practices Comfortable working in a 24x7 support environment with rotational shifts Able to collaborate within cross-cultural international teams Not a Perfect Fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work on mission-critical telecom billing systems Exposure to cross-functional collaboration and vendor management Experience in a global inclusive and innovation-driven environment Structured career development and learning opportunities Contribution to service excellence and compliance in a high-impact role What skills you will learn Advanced telecom billing operations and system integration ITIL-based incident change and service management practices Automation and performance optimisation techniques Cross-functional collaboration and stakeholder engagement Compliance and governance in telecom IT operations VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn rapid and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected LinkedIn Facebook Instagram Chat with our employees