We are looking for a proactive and customer-focused Customer Support Executive to join our Papa s Lifeline Veterinary Hospital team The role involves managing inbound and outbound calls assisting pet parents with queries driving appointment conversions coordinating follow-ups collecting feedback and ensuring timely reporting The ideal candidate should have excellent communication skills and a genuine interest in helping pet Parents Key Responsibilities 1 Inbound Call Handling Attend incoming calls from pet parents with professionalism and empathy Provide accurate information regarding services appointments treatments and pricing Resolve basic queries or route calls to relevant departments when needed 2 Outbound Calling Contact potential and existing clients for appointment reminders service updates and membership plans Follow up on inquiries treatment recommendations and prescribed follow-up visits Drive conversions by explaining service benefits clearly and confidently 3 Follow-up Feedback Calls Conduct follow-up calls for post-consultation or post-treatment check-ins Collect customer feedback to improve service quality Maintain high levels of customer satisfaction and build long-term client relationships 4 Lead Conversion Coordination Work closely with the front desk and medical team to ensure smooth appointment scheduling Track update and nurture leads through the hospital s CRM or lead management tools Achieve weekly and monthly conversion targets 5 Reporting Documentation Maintain call logs lead status feedback details and conversion data Submit accurate End-of-Day EOD reports to the manager Highlight recurring issues customer concerns and suggestions for improvement Qualifications Skills High School or relevant experience in customer support or tele-calling Excellent verbal communication skills English local language Strong customer-handling skills with patience and empathy for pet parents Ability to multitask prioritize and meet targets Basic knowledge of pets and veterinary services preferred not mandatory Familiarity with CRM tools and reporting processes is an added advantage Job Type Full time Pay 20 000 00 - 25 000 00 per month Benefits Paid sick time Paid time off Application Question s Do you have previous experience in customer support Do you know to speak and write in english Are you comfortable travelling to work location Location Jayanagar Bengaluru Karnataka Preferred Work Location In person

📌 Customer Support Executive (cse) (Karnataka)
🏢 PAPA'S LIFELINE VETERINARY HOSPITAL
📍 Karnataka