Country India Working Schedule Full time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 31-Oct-2025 Job ID 13312 Description and Requirements As part of global Process and Service Excellence team execute business process re-engineering projects in Operations Corporate Functions domain Create an impact for the business by enhancing customer centricity improving efficiency and effectiveness and optimizing cost within Operations Job Responsibilities As part of global transformation team - Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners problem solving meeting with senior operations leaders Conduct current state assessment and design target operating model Identify pain-points improvement opportunities in the processes and assess their impact on the business Design solutions corresponding to the pain-points challenges and prioritize them as by conducting cost benefit analysis Create business cases supporting the solutions designed for the challenges Create final deliverables for the stakeholders using PowerPoint Word Excel As part of GSS Transformation Practices - Contribute to practice building activities - conduct knowledge sharing sessions Coach junior members of the team Education Technical Skills Other Critical Requirement Education Graduation from a tier 1-2 institute preferably MBA Experience In Years - 6 - 8 years of total work experience with at least 2-4 years of experience in insurance industry consulting firms Minimum 2 years of experience in innovation strategy operations transformational roles Experience in Digital transformation in Insurance domain to be of added advantage Technical Skills MS Office Visio Functional Skills Ability to develop presentations that are clear and impactful Strong analytical and critical thinking skills Excellent people skills and ability to work effectively within a team Critical eye to identify areas for improvement in the business Team player with ability to create and deliver high-impact communications to stakeholders written and oral Ability to facilitate workshops discussions among multiple stakeholders and obtain alignment on alignment on agenda items Initiative-taking initiative-taking ability to work independently with minimal guidance Ability to adapt approach to diverse cultures communication styles and working styles About MetLife Recognized on Fortune magazine s list of the World s Most Admired Companies and Fortune World s 25 Best Workplaces TM MetLife through its subsidiaries and affiliates is one of the world s leading financial services companies providing insurance annuities employee benefits and asset management to individual and institutional customers With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we re inspired to transform the next century in financial services At MetLife it s AllTogetherPossible Join us