DESCRIPTION Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners so to our delivery partners- you ARE Amazon L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides expedites prompt and effective service to Amazon customers delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Bachelor s degree or equivalent or experience translating customer needs into business requirements PREFERRED QUALIFICATIONS Undergraduate degree in mathematics engineering statistics computer science or a related field or experience working for Amazon or any Amazon subsidiary or affiliate Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner