Noventiq is hiring Noventiq Noventiq Holdings PLC is a leading global solutions and services provider in digital transformation and cybersecurity headquartered in London The company enables facilitates and accelerates digital transformation for its customers businesses connecting 80 000 organizations across all sectors with a vast selection of best-in-class IT vendors alongside its own services and solutions Noventiq delivered record gross revenue of 1 6 billion for the 12 months to March 31 2023 an increase of 52 in constant currency The company s growth is underpinned by its three-dimensional strategy to expand its markets portfolio and sales channels The strategy is supported by an active approach to M As which enables Noventiq to take advantage of the ongoing consolidation in the industry Noventiq s 6 400 employees work in approximately 60 countries throughout Asia Latin America Europe Middle East and Africa markets with significant growth potential One of the largest SI s in India with revenue close to 700M and growing to 900M 3500 Employees in India for India Total 28 Offices in India across North South West East 1000 Resident Engineers across India 2500 technical resources in India for India Technology partnerships with Top 3 Cloud Solution Providers Top 3 Infrastructure companies Top 10 Cybersecurity companies Enviable customer base 4 of Top 5 Banks 3 of Top 5 IT companies 3 of Top 5 BPO s 3 of Top 5 Pharma companies Largest partner to Microsoft with combined infeed of US 600M about 25 of Microsoft India revenues About You To resolve the day to day operational issues and to support the end users of REC Vendor will deploy at least One 1 number of resident manpower at REC site to manage 24X7 helpdesk support including Saturday Sunday and public holiday The manpower shall include 1 person in General Shift 9 00 AM to 7 00 PM from Monday to Friday If required necessary L1 or L2 Engineer should be available on 24x7 basis including Saturday Sunday and public holiday at no extra cost to REC Onsite L2 Engineer-Helpdesk shall be responsible for handling user logged complaints incidents respond to user and to resolve the issues The Resources should be Certified for M365 Advanced The Resources should have prior experience of managing M365 deployment for a minimum of 5 years The bidder should deploy bidder s on-roll full time regular manpower and provide the CV of such resource should be certified by Bidder s HR along with the bid What you ll do Education Bachelor s degree in computer science Information Technology or a related field or equivalent work experience Experience 3-5 years of experience in cloud technologies IT support or technical support roles Extensive experience with GCP services such as Compute Engine Cloud Storage BigQuery Cloud SQL VPC and Kubernetes Engine Technical Skills Advanced understanding of GCP services and cloud architecture Expertise in troubleshooting monitoring and optimizing cloud resources Familiarity with GCP CLI Terraform and Cloud SDK Communication Excellent verbal and written communication skills to interact with users clients and internal teams Ability to create clear documentation and reports Problem-Solving Strong analytical and troubleshooting skills Certifications Google Cloud Certified Professional Cloud Architect or Professional Cloud Network Engineer or similar certifications Travel within other sites of REC locations for providing support if problem is not resolved through remote services Bidder shall be responsible for timely and successful patching of all identified end user devices running Windows 11 Enterprise OS as per REC IT policy KeyResponsibilitiesAdvanced Technical Support Provide support for advanced troubleshooting of GCP services including Compute Engine Cloud Storage VPC BigQuery and Cloud SQL Incident Management Resolution Resolve incidents escalated from L1 engineers managing complex issues and working directly with clients to provide timely and accurate resolutions Root Cause Analysis Perform in-depth analysis of recurring issues provide root cause analysis and implement long-term solutions Cloud Infrastructure Management Help manage and optimize GCP cloud infrastructure ensuring high availability scalability and security for client environments System Optimization Continuously monitor analyze and optimize the health and performance of deployed GCP services Configuration and Deployment Assistance Support advanced configuration deployment and integration of GCP services and resources in client environments Security Support Ensure compliance with security best practices assist in vulnerability assessments and follow the GCP security posture Documentation Training Maintain thorough documentation of incidents solutions and best practices Train junior engineers and clients on GCP features and tools What we offer Insurance - Group Medical Coverage Group Personal Accident Group Term Life Insurance Rewards and Recognition Program Employee Referral Program Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored Certification Program Learning Development Courses Cross Skill Mentorship and Leadership Programs Quarterly Performance Feedback Sessions Savings Investments and Retirement Benefits Flexible Work Hours Work from Home Remote Working Hybrid Working Company Onsite Fun Events Don t forget to include your CV and cover letter We receive a lot of applications but we try to notice each of our potential candidates