Position Overview The Outlet Manager is responsible for the overall management performance and operational excellence of the Cake World outlet This role ensures smooth day-to-day operations sales growth staff performance customer satisfaction and strict adherence to company standards Key Responsibilities1 Sales Business Performance Achieve daily weekly and monthly sales targets Monitor product availability fast-moving items and introduce upselling techniques Implement promotions new product launches and festive campaigns at the outlet Analyse sales reports and identify improvement areas 2 Customer Service Excellence Ensure high standards of customer service and create a pleasant shopping experience Handle customer complaints promptly and professionally Maintain zero pending complaints through continuous follow-up and service recovery 3 Team Management Schedule supervise and guide outlet staff Maintain staff grooming standards punctuality and discipline Provide on-the-job training for sales product knowledge hygiene customer service and SOPs Encourage team motivation and maintain a positive working atmosphere 4 Operational Management Oversee daily shop operations including storefront cleanliness display arrangements and product presentation Ensure strict implementation of SOPs Sales Inventory Hygiene Cash Handling Order Taking etc Manage opening and closing duties SOD POD Ensure accurate KOT Billing process 5 Inventory Stock Management Maintain correct stock levels and ensure no overstocking or stock shortage Monitor daily wastage and take preventive actions Check expiry dates FIFO practice and ensure quality quantity accuracy Coordinate with warehouse for timely product replenishment 6 Cash Finance Control Handle daily cash reconciliation POS settlement and maintain zero discrepancies Submit daily sales reports and financial documents on time Ensure stock and cash audit readiness at all times 7 Hygiene Food Safety Maintain 100 hygiene and cleanliness in the outlet Ensure staff follow personal hygiene standards and safety protocols Comply with FSSAI guidelines and food handling procedures 8 Compliance Documentation Maintain all required registers documents training sheets complaint logs SOD POD and quality checklists Ensure company policies rules and HR guidelines are strictly followed Required Skills Qualifications Minimum 2-3 years of experience in retail F B bakery outlet management Solid leadership and team-handling skills Good communication and customer service skills Basic computer knowledge POS Excel email Ability to work under pressure and manage peak hours Problem-solving and decision-making abilities Key Performance Indicators KPIs Daily Sales Achievement Walk-In Growth New Product Sales Zero Pending Customer Complaints Staff Grooming Punctuality Wastage Control Stock Accuracy Zero Cash Inventory Discrepancy Working Conditions Flexible to work shifts weekends and festival seasons Ability to manage long standing hours in a retail environment Job Type Full-time Pay 25 000 00 - 35 000 00 per month Work Location In person

📌 Retail Outlet Manager (Kerala)
🏢 BANGLAVIL GROUP OF COMPANIES
📍 Kerala