Retail Subject Matter Expert SME About Us At Codvo we are committed to building scalable future-ready data platforms that power business impact We believe in a culture of innovation collaboration and growth where engineers can experiment learn and thrive Join us to be part of a team that solves complex data challenges with creativity and cutting-edge technology Role Overview We are seeking an experienced Retail Subject Matter Expert SME who will provide deep domain expertise across grocery specialty and omni-channel retail operations The ideal candidate has hands-on experience in merchandising replenishment store operations supply chain and retail analytics and can translate this knowledge into actionable strategies product requirements and AI technology-enabled improvements Key ResponsibilitiesRetail Domain LeadershipServe as the domain authority across Merchandising Assortment Planning Space Category Management Store Operations Forecasting and Supply Chain Provide strategic guidance on retail processes KPIs data structures and operational workflows Translate business needs into detailed requirements use cases and process maps Product Solution ContributionWork closely with Product Engineering CX and Data Science teams to validate features align solutions with retail realities and ensure operational feasibility Participate in backlog grooming requirement reviews and solution design workshops Evaluate prototypes AI ML models and analytics dashboards for business fit and accuracy Operational Intelligence Process ExcellenceIdentify improvement opportunities across inventory accuracy promo efficiency pricing replenishment and demand forecasting Design workflows that optimize store labor reduce shrink OOS and improve customer experience Map as-is and to-be operational processes Stakeholder EngagementConduct discovery sessions interviews and deep-dives with cross-functional business teams Communicate insights recommendations and outcomes through clear storytelling and presentation skills Training Governance Change ManagementHelp create SOPs process documentation and training assets for new systems Drive adoption of new tools dashboards and AI-driven workflows Support governance processes for data quality performance and retail compliance Must-Have Qualifications12-15 years of experience in retail grocery CPG supply chain or omni-channel operations Strong command over retail KPIs sell-through GMROI OSA OOS waste shrink promo uplift margin mix safety stock inventory turn etc Expertise in at least 2-3 retail domains Merchandising Replenishment Forecasting Category Management Store Operations Ecommerce Omnichannel Supply Chain Warehouse Ops Hands-on experience working with retail systems such as POS ERP WMS TMS Planograms Plan Promo Allocation tools or Demand Planning systems Ability to define business requirements user stories acceptance criteria and operational workflows Solid analytical documentation and communication skills Experience working with analytics dashboards or AI ML-enabled tools Good-to-Have SkillsExperience collaborating with AI ML Data Engineering or Product teams to build retail-focused solutions Familiarity with retail cloud platforms Azure AWS GCP and data ecosystems Comfort working with SQL Power BI Tableau or analytical modeling Exposure to Generative AI or agentic AI use cases in retail merchant assistants OOS prediction forecasting etc Experience with process standardization SOP creation and operational excellence initiatives Soft SkillsStrong problem-solving and logical thinking Ability to simplify complex retail processes for technical teams High ownership bias for action and comfort operating in fast-paced environments Excellent stakeholder management and cross-functional collaboration EducationBachelor s degree in Business Supply Chain Retail Management or a related field MBA or advanced certification in Retail Supply Chain preferred