Summary Are you a skilled Hardware Engineer with a passion for providing exceptional customer support problem-solving and expertise in servers storage and networking If so we have an exciting opportunity for you to join our team to work in the field and at our inhouse facility We are currently seeking both Junior and Senior Technicians who can excel in delivering top-notch service and maintaining both our clients critical hardware infrastructure and our own infrastructure Key Responsibilities Provide remote support for customers in resolving hardware and software issues Diagnose and troubleshoot server storage and networking problems Perform regular maintenance on servers hardware and networking equipment to ensure optimal performance Install configure and upgrade hardware components and software applications Collaborate with the IT team to develop and implement server and network solutions Communicate effectively with clients to understand their technical needs and provide expert recommendations Document all support activities solutions and maintain accurate records Utilize strong operations experience to manage sales order processes and workflows Support purchasing and logistics operations ensuring smooth coordination with vendors and internal teams Qualifications For Junior Candidates Some experience in IT tech support and customer service Knowledge of servers storage and networking Strong problem-solving skills and a willingness to learn For Senior Candidates 3 yrs proven experience in hardware and software support with a focus on servers storage and networking Excellent understanding of server management hardware maintenance and network troubleshooting phone support and ticket management Strong customer service and communication skills Certifications in relevant technologies e g CompTIA Cisco Microsoft are a plus Bachelor s degree in a related field or equivalent work experience is preferable Join us in making a difference in the hardware support and maintenance industry and helping our clients succeed through effective and reliable technology solutions What We Offer A dynamic multicultural work environment with a supportive team Competitive salary and benefits Opportunities for professional growth and development If you are passionate and thrive in a fast-paced dynamic environment we would love to hear from you Join our team and help us deliver unparalleled support services to clients around the globe Application Process To apply please submit your resume and a cover letter detailing your experience and how it aligns with the requirements of this position Job Type Full-time Benefits Work from home

📌 It Field Engineer (Maharashtra)
🏢 SterlingTech
📍 Maharashtra