Role Summary The L2 Desktop Engineer will provide advanced technical support for desktops laptops applications network connectivity and user accounts The role requires hands-on experience with Power BI reporting Zoho applications Video Conferencing VC systems Audio-Visual AV systems and physical security devices such as CCTV and Access Control systems Key Responsibilities L2 Desktop Support - Provide advanced troubleshooting for Windows and macOS systems - Resolve incidents related to hardware OS software and connectivity - Install configure and upgrade desktops laptops printers and peripherals - Manage user accounts permissions and group policies AD Office 365 - Support VPN LAN Wi-Fi network printers and basic network issues - Handle escalations coordinate with L3 teams OEMs - Perform security patching updates and compliance checks VC System Support - Support corporate Video Conferencing systems Zoom Rooms MS Teams Rooms Webex Poly Logitech devices - Set up test and monitor VC equipment before during meetings - Troubleshoot camera microphone speaker display codec and network issues - Coordinate with OEMs vendors when required - Ensure meeting rooms operate with minimal downtime AV System Support - Support AV equipment including projectors LED displays mixers amplifiers DSPs HDMI switchers extenders - Set up AV equipment for meetings events and presentations - Diagnose and fix sound display cabling and integration issues - Perform regular maintenance and equipment health checks CCTV System Support - Provide support for IP-based CCTV systems NVR DVR cameras monitoring tools - Monitor camera health recording status storage availability and alerts - Troubleshoot issues related to camera connectivity image quality power and network - Support installation configuration of CCTV hardware where required - Coordinate with security vendors for escalations or repairs Access Control System Support - Provide operational support for Access Control devices door controllers readers biometrics card access - Troubleshoot access issues device failures and network power problems - Assist in adding removing users badge assignment and permissions - Monitor access logs and system alerts - Coordinate with physical security or vendors for maintenance Power BI Skills - Create and maintain dashboards and reports - Extract and clean data from Zoho Excel or internal IT systems - Automate recurring reporting tasks - Optimize and enhance existing dashboards Zoho Skills - Work with Zoho Desk Zoho Inventory Zoho Creator Zoho CRM - Manage tickets assets workflows and reports in Zoho - Customize forms automate workflows and support integrations Documentation Process - Maintain ticket logs SOPs troubleshooting guides - Follow ITIL best practices Incident Change Problem Management - Prepare MIS reports using Zoho or Power BI Required Skills Qualifications - Bachelor s degree in IT or equivalent - 2-5 years of L2 desktop support experience - Solid knowledge of Windows OS macOS MS Office AD O365 and networking - Experience with VC AV systems - Working knowledge of Power BI - Experience with Zoho applications - Experience supporting CCTV and Access Control systems - Strong communication and troubleshooting skills Preferred Skills - ITIL certification MCSE - Experience with Intune SCCM JAMF - Basic scripting PowerShell Python - Exposure to Azure or AWS cloud systems Key Attributes - Strong analytical and problem-solving skills - Ability to work independently and handle escalations - Detail-oriented proactive and customer-service focused - Commitment to reliability confidentiality and service quality Job Types Full-time Part-time Pay 29 499 42 - 49 652 32 per month Work Location In person

📌 Mac Support (New Delhi)
🏢 Recognized
📍 New Delhi