DESCRIPTION The Investigations Specialist is responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk reputational compliance financial This involves performing regular investigations audits to monitor set risk thresholds implementing appropriate actions when thresholds are exceeded as per established procedures and communicating with internal and external stakeholders throughout the investigation process The ideal candidate will have experience in investigations trust and safety catalog evaluation and a track record of success in a customer-focused environment Key job responsibilities Execute and manage risk assessment tasks following established methodologies Conduct routine risk assessments and audits to monitor and test risk thresholds implementing appropriate actions when exceeded Manage stakeholder communications and escalations Drive process improvements to enhance risk mitigation and compliance Create and maintain risk-related documentation and reports Develop and maintain Standard Operating Procedures SOPs workflows and partner with policy and legal teams About the team The MCCF Trust RIT Team has multiple workstreams focused on protecting Shoppers Merchants and Amazon from bad actors for Buy with Prime BwP and Multi-Channel Fulfillment MCF We aim to make MCCF the most trusted solution for any merchant to build and operate their Direct 2 Customer store or multi-channel business without fear of loss due to fraudulent or abusive activity We will do this while also protecting Amazon from the financial and reputational risks associated with bad actors Trust will become one of the reasons merchants choose MCCF products given Amazon s expertise and continuing investment in identifying and building fraud abuse detection and prevention solutions BwP https buywithprime amazon com MCF https sell amazon com fulfillment-by-amazon fba-multi-channel BASIC QUALIFICATIONS 1 years of customer service experience Speak write and read fluently in English Experience with Microsoft Office products and applications Work a adaptable schedule shift work area including weekends nights and or holidays Experience in payments or e-commerce PREFERRED QUALIFICATIONS 6 months of customer service experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner