Be You at GSK At GSK we unite science technology and talent to get ahead of diseases together When you set out on your adventure at GSK we make a deal you commit to living our values and performing against our Innovation Performance and Trust priorities In return GSK commits to providing the right environment for you to thrive Together we build an environment where we can all thrive and focus on what matters most to each of us Join Us to Shape the Future of External Manufacturing Tech As a key leader in our Externalisation Digital Technology team you will focus on delivering the new Supply Chain collaboration Platform This role is pivotal in shaping the connected global supply chain aspects of the GSK Smart Manufacturing vision Position Summary This Associate Director-level role owns the technology product supporting collaboration with external manufacturing partners You will work closely with internal supply chain quality IT engineering teams and external suppliers to deliver secure compliant and user-friendly solutions You will convert user requirements into well-defined product outcomes and deliver quantifiable results that support GSK s mission Key Responsibilities Own Product Delivery Service Management Take full accountability for product delivery capacity capability and service management processes including direct or indirect management of technical teams Backlog Management Ensure all requested work aligns with agreed demand types and is entered and prioritised in the product backlog Capacity Planning Monitor and manage the technical team s capacity to fulfil the highest priority activities Major Incident Coordination Act as the escalation point and coordinator for resolving major outages or disruptions related to the product Supplier Vendor Liaison Work closely with strategic suppliers application vendors and business partners to ensure support services and licensing are suitable and maintained Cost Optimisation Eliminate unnecessary support and maintenance costs by decommissioning or consolidating assets as approved Product Maintenance Upgrades Collaborate with Product Directors Managers to keep products current ensuring upgrades and component currency are visible and prioritised in the backlog Funding Resource Management Secure appropriate funding and supplement technical resources as needed to support product delivery changes Service Operations Performance Serve as the main point of contact for service operations performance ensuring strategic partners deliver on agreed KPIs SLAs Compliance Standard Processes Ensure adherence to GSK Service Management Standard Processes embedding standard ways of working in line with Tech Quality Risk and Compliance policies Why You Basic Qualifications Bachelor s degree or equivalent practical experience in engineering computer science life sciences or a related field with overall 16 years of experience Minimum 5 years experience in product ownership product management or a closely related role within supply chain or manufacturing environments Experience working with cross-functional technology teams and external vendors especially in supply chain collaboration Proven track record of managing product backlogs and delivering software using agile methodologies Understanding of integrations APIs and data exchange between enterprise and supplier systems Experience working in regulated environments with awareness of compliance needs for quality and manufacturing Preferred Qualifications Experience in supply chain manufacturing or supplier collaboration platforms within healthcare pharmaceuticals or life sciences Blue Yonder OneNetwork e2Open SAP business network and Tracelink MINT Knowledge of laboratory manufacturing or quality systems integration e g ERP MES LIMS Familiarity with cloud platforms CI CD practices and modern engineering toolchains Experience with tools such as Jira Azure DevOps or equivalent delivery tooling Strong stakeholder management experience across global multi-disciplinary teams Background in user research design thinking or driving adoption and change management Inclusion at GSK As an employer committed to Inclusion we encourage you to reach out if you need any adjustments during the recruitment process Please contact our Recruitment Team at to discuss your needs LI-GSK Why GSK Uniting science technology and talent to get ahead of disease together GSK is a global biopharma company with a purpose to unite science technology and talent to get ahead of disease together We aim to positively impact the health of 2 5 billion people by the end of the decade as a successful growing company where people can thrive We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines We focus on four therapeutic areas respiratory immunology and inflammation oncology HIV and infectious diseases - to impact health at scale People and patients around the world count on the medicines and vaccines we make so we re committed to creating an workplace where our people can thrive and focus on what matters most Our culture of being ambitious for patients accountable for impact and doing the right thing is the foundation for how together we deliver for patients shareholders and our people Inclusion at GSK As an employer committed to Inclusion we encourage you to reach out if you need any adjustments during the recruitment process Please contact our Recruitment Team at to discuss your needs Important notice to Employment businesses Agencies GSK does not accept referrals from employment businesses and or employment agencies in respect of the vacancies posted on this site All employment businesses agencies are required to contact GSK s commercial and general procurement human resources department to obtain prior written authorization before referring any candidates to GSK The obtaining of prior written authorization is a condition precedent to any agreement verbal or written between the employment business agency and GSK In the absence of such written authorization being obtained any actions undertaken by the employment business agency shall be deemed to have been performed without the consent or contractual agreement of GSK GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses agencies in respect of the vacancies posted on this site It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way GlaxoSmithKline does not charge any fee whatsoever for recruitment process Please do not make payments to any individuals entities in connection with recruitment with any GlaxoSmithKline or GSK group company at any worldwide location Even if they claim that the money is refundable If you come across unsolicited email from email addresses not ending in gsk com or job advertisements which state that you should contact an email address that does not end in gsk com you should disregard the same and inform us by emailing so that we can confirm to you if the job is genuine