Job Title Executive - OperationsFunction OperationsReports To Senior Manager - Service Quality Ground Location HQC About DHL Blue Dart Express India At Blue Dart we go beyond delivering shipments we deliver trust precision and excellence As India s most reliable express logistics provider we empower commerce by reaching over 56 000 locations across India and connecting to 220 countries through our global DHL network Backed by the strength of DHL Group we bring together international standards with deep local expertise Our dedicated Boeing freighter fleet 12 000 vehicles and best-in-class service ensure time-definite delivery that businesses and customers count on every day We are proud to be consistently ranked among India s Top 100 Great Places to Work and recognized as part of the DHL Group s Top Employer certification across multiple regions Being an Employer of Choice is not just a goal it s a fundamental part of who we are We are committed to creating a workplace where people feel valued empowered and proud to belong If you re looking to join a purpose-led people-first organization that shapes India s supply chain with integrity and care Blue Dart is where you belong Position Overview The Executive - Operations will oversee regional and national delivery operations with a strong focus on service quality TAT adherence and SLA compliance This role involves managing shipment deliveries for the Regional Region and PAN India DBA operations driving process standardization implementing SOPs BRDs and ensuring timely resolutions for B2C shipments The role also includes tracking arrival vs moved shipments and monitoring key customer delivery performance to ensure complete operational alignment Job Purpose To ensure timely and productive execution of delivery operations adherence to defined TATs SLAs and alternate delivery instructions and drive continuous process improvement This role also focuses on resolving delayed shipments conducting training sessions for operational efficiency and collaborating with internal teams to enhance overall service quality Key Roles Responsibilities Delivery Operations Management Ensure timely delivery of shipments within defined TATs for the Regional Region Monitor completion of deliveries within allocated time window slots Track and report arrival vs moved for delivery and analyze delivery performance metrics PAN India DBA Coordination Schedule and monitor DBA shipment deliveries as per appointment slots Implement and track alternate delivery instructions to ensure SLA compliance Operational Performance Monitoring Track and monitor key customer shipments ensuring adherence to committed TATs Identify shipments breaching SOP timelines B2C focus and initiate corrective actions Conduct performance analysis and share reports for internal reviews Process Standardization Documentation Prepare and maintain SOPs and BRDs to ensure operational clarity Implement process improvement initiatives to optimize delivery workflows Training Capability Building Conduct training sessions across multiple locations to enhance operational efficiency Standardize operational practices and ensure knowledge transfer to regional teams Compliance Risk Management Ensure zero non-compliance with operational SOPs and audit guidelines Monitor operational risks shipment losses and ensure timely resolutions Qualifications Experience Education Essential Bachelor s degree in Operations Logistics or related field mandatory Preferred MBA or advanced certification in Supply Chain Operations preferred Experience 2-4 years of experience in logistics operations or express delivery Experience in regional operations and last-mile delivery management preferred Skills Capabilities Core Technical Skills Strong understanding of logistics and last-mile delivery operations Ability to implement and monitor SOPs BRDs and technology-based operational controls Analytical skills to track TAT SLA adherence and performance KPIs Behavioural Competencies Ability to work with cross-functional teams to achieve operational goals Capable of analyzing bottlenecks and implementing corrective actions Focused on meeting TATs and enhancing delivery performance Strong drive to enhance efficiency and service quality Key Performance Indicators On-Time Delivery Performance for Regional region - Shipments delivered within TAT and time window adherence Regional DBA Alternate Delivery Compliance - DBA shipments delivered as per appointment slots and alternate delivery success rate3 Process Adherence Documentation - Zero deviations in SOP BRD implementation and process compliance B2C Resolution Process Improvement - Reduction in shipments breaching SOP timelines and improvement in delivery performance Training Capability Building - No of training sessions conducted and staff adherence to standardized processes Why join DHL Blue Dart When you join us you re not just taking a job you re becoming part of a purpose-led movement that s reshaping the future of logistics across India and the world At Blue Dart we don t just deliver parcels we deliver excellence innovation and opportunity every day Here s what makes us stand out Great Place to Work Certified a testament to our people-first culture inclusive environment and commitment to your growth and well-being Competitive pay and performance-linked rewards that truly recognize your impact Structured learning global exposure and on-the-job coaching to help you grow faster than ever Best-in-class benefits from comprehensive medical cover including optional parental care to financial wellness and generous time off A culture that celebrates diversity innovation and bold thinking where your voice is heard and your contributions matter Global career paths across the DHL Group opening doors to opportunities in 220 countries and territories The pride of working with India s most awarded logistics brand trusted by millions and driven by purpose This is your chance to do meaningful work build a career without borders and thrive in a company that s not just a logistics leader but a Great Place to Work Come grow with us